Viewing Identity Authentication Records

Prerequisites

The agent has the Identity Authentication Record menu permission.

Procedure

1. Sign in to the AICC as an agent or a tenant administrator and choose Work Log > Auth Log.
2. Set search criteria to search for identity authentication records based on the criteria.
   Figure 1 Auth Log page
   

   Table 1 GUI elements on the Auth Log page

   Element	Type	Description
   Time	Drop-down list	The options are as follows: 1 Day 3 Days 7 Days Customization
   Data scope	Drop-down list	Date scope of identity authentication records. Search criterion. The options are as follows: Personal Data Organization Data This parameter is not displayed when the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to No and the permissions to search for all identity authentication records, to view all OU data, and to edit all OU data are not granted.
   Organization Unit	Drop-down list	OU. Search criterion. OUs are classified into Unorganized and organized OUs. You can filter organized OUs by keyword. You can click to delete the selected OU. You can select Include Sub-Organizations to search for the identity authentication records of sub-OUs. If an OU with the number of sub-OUs exceeding the value of the system parameter Maximum number of OU organizational unit queries is selected, only the first x (the value of Maximum number of OU organizational unit queries) sub-OUs are selected. This parameter is not displayed when the data scope is set to Personal Data. The options are as follows: Tenant administrator: Unorganized and all OUs under the current tenant are available. Common agent: When the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, accessible OUs that have the read permission and Unorganized are available. When the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to No and the permission to search for all identity authentication records is granted, Unorganized and all OUs are available.
   More	Button	Expand advanced search criteria.
   Account	Text box	Business account of the agent who performs identity authentication. Advanced search criterion. Whether this parameter is displayed is determined by the Querying All Authentication Records permission. Agents without this permission cannot view this parameter. By default, a tenant administrator has this permission.
   Employee ID	Text box	ID of the agent who performs identity authentication. Advanced search criterion. Whether this parameter is displayed is determined by the Querying All Authentication Records permission. Agents without this permission cannot view this parameter. By default, a tenant administrator has this permission.
   Call S/N	Text box	Call SN. Advanced search criterion.
   Customer Number	Text box	Customer number. Advanced search criterion.
   Authentication Result	Drop-down list	Advanced search criterion. Not returned Pass Fail Error
   Reset	Button	Reset search criteria.
   Search	Button	Search for identity authentication records.
   	Button	Search for data based on search criteria again and refresh data on the page.
   Account	Label	Business account of the agent who performs identity authentication.
   Employee ID	Label	ID of the agent who performs identity authentication.
   Call S/N	Label	Call SN.
   Customer Number	Label	Customer number.
   Authentication Time	Label	Time when identity authentication is performed.
   Authentication Mode	Label	Identity authentication mode.
   Authentication Result	Label	Identity authentication result. Not returned Pass Fail Error
   Organization Unit	Label	OU to which an agent belongs.