Configuring Personalized Common Phrases

Prerequisites

The editing operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the following operations are not supported for categories or common phrases: creation, editing, and deletion.

Procedure

1. Choose Configuration Center > Workbench Configuration > Common Phrase.
2. Click . In the dialog box that is displayed, enter a category name and click Save.

   After the category name is created, you can perform the following operations:

   • Click to update the category name.
   • Click to delete the category name.

3. Select a common phrase category, click Create in the upper right corner, enter a common phrase, select a shortcut (optional), and click Save.
   Figure 1 Create Common Phrases
   

4. Click Save.

Follow-up Procedure

View the configured personalized common phrase and its shortcut in Multimedia on the right of the online chat workbench.