Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing Inspections/ Managing AI Inspections (Self-Developed)/ Performing Text and Speech Analysis/ Service Quality Analysis

Updated on 2025-11-07 GMT+08:00

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Service Quality Analysis

Service quality data can be filtered based on the search criteria.

Procedure

Sign in to the AICC as a tenant administrator and choose Text Analysis > Service quality analysis.

Figure 1 Service quality analysis page
Enter the agent ID, select the start time and end time (the default value is the last seven days), and select an OU.

Parent topic: Performing Text and Speech Analysis

Previous topic: Customer Satisfaction Analysis

Next topic: Managing the Notification Center

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