Work Calendar

Procedure

1. Sign in to the AICC, choose Configuration Center > Case Configuration 2.0 > Case Configuration > Work Calendar, click , and set the work calendar information.
   Figure 1 Create Work Calendar page
   

   Table 1 Parameters on the Create Work Calendar page

   Parameter	Description
   Organization	After the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, use either of the following methods to configure the OU data scope based on site requirements: For accounts without the View All Organization Data permission under System Public Permissions configured: If the Viewing and Editing Home Organization Data and View Lower-Level Organization Data permissions under System Public Permissions are not configured, only the OUs specified by Accessable Organizations configured on the Employee Info or Organization Unit page can be selected. NOTE: If accessible OUs are configured on the Employee Info or Organization Unit page, the accessible OU configuration permission on the Employee Info page is used. If the Viewing and Editing Home Organization Data permission under System Public Permissions is configured, the OU (excluding sub-OUs) to which the current business account belongs can be viewed. If the View Lower-Level Organization Data permission under System Public Permissions is configured, the sub-OUs of the OU to which the current business account belongs can be viewed. For accounts with the View All Organization Data permission under System Public Permissions configured, all OUs can be selected. The number of OUs that can be selected is specified by the value of the system-level parameter Maximum number of OU organizational unit queries on the Configuration Center > System Management > System Parameter > System parameters > Unified Public Configuration > Common page. After the tenant parameter is set to No, all OUs can be selected.
   Work Calendar Name	This parameter is mandatory. The value can contain a maximum of 128 characters and must be unique.
   Work Calendar Description	This parameter is optional. The value can contain a maximum of 2048 characters.
   Week Select	This parameter is mandatory. Select at least one value.
   Select Work Hours	1 to 10 working time segments must be configured.
   Specified Break Dates	If a date is specified as both a non-working date and a working date, it is regarded as a non-working date. A maximum of 50 records are allowed.
   Specified Work Dates	If a date is configured as a working day but is not within the working days specified by Week Select, it is regarded as a working day. A maximum of 50 records are allowed.

2. Click Save.
3. Choose Configuration Center > Case Configuration 2.0 > Case Configuration > Case Type and click . On the Create Case Type page, select the created work calendar.
4. Choose Configuration Center > Case Configuration 2.0 > Case Configuration > Work Calendar, click View Cite corresponding to a work calendar, and view the case types that reference the work calendar.