Help Center/ Billing Center/ User Guide/ Appendix/ Renewal Management (Old Edition)/ Auto-renewal/ Auto-Renewal Rules
Updated on 2022-09-27 GMT+08:00
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Auto-Renewal Rules

To prevent resource data from being deleted when a product expires, you can enable auto-renewal after subscribing to a yearly/monthly product. With auto-renewal, the system automatically renews your product before the product expires.

Application Scope

Auto-renewal applies to yearly/monthly subscriptions, but not to solution portfolio products.

The following yearly/monthly products support auto-renewal:

  • Elastic Cloud Server (ECS)
  • Elastic Volume Service (EVS)
  • Virtual Private Cloud (VPC)
  • Bare Metal Server (BMS)
  • Relational Database Service (RDS)
  • Web Application Firewall (WAF)
  • Domain Registration
  • Direct Connect
  • Distributed Cache Service (DCS)
  • Dedicated Enterprise Storage Service (DESS)
  • Application Orchestration Service (AOS)
  • IoT Platform
  • Cloud Connect
  • Cloud Bastion Host (CBH)
  • Cloud Container Engine (CCE)
  • Document Database Service (DDS)
  • Conversational Bot Service
  • Advanced Anti-DDoS (AAD)
  • Dedicated Hardware Security Module (DHSM)
  • SaaS offerings and manual service offerings in the marketplace

Rule Description

  • Payment methods:

    Auto-renewal can be paid using your account balance, cash coupons, and discounts. They are used in the following priority:

    Discount (use one at a time) → Cash coupon (use one at a time) → Account balance (cash balance first and then credit balance)

    In an auto-renewal, if there is more than one available cash coupon, the auto-renewal fee will be paid using the coupon that is about to expire in the nearest future, and that can combine with the account balance to clear the auto-renewal fee.

    For example:

    Customer A needs to pay an auto-renewal fee of 50 dollars on 2018-08-20. Customer A has an account balance of 80 dollars, one cash coupon of 20 dollars that is about to expire on 2018-08-30, and one cash coupon of 50 dollars that is about to expire on 2018-09-05. For the auto-renewal fee of 50 dollars, the coupon of 20 dollars is used first, and then the account balance is used to pay the remaining 30 dollars.

    Customer B needs to pay an auto-renewal fee of 50 dollars on 2018-08-20. Customer B has an account balance of 20 dollars, one cash coupon of 20 dollars that is about to expire on 2018-08-30, and one cash coupon of 50 dollars that is about to expire on 2018-09-05. The cash coupon of 20 dollars and the account balance of 20 dollars are not sufficient to clear the auto-renewal fee. Therefore, the system directly uses the cash coupon of 50 dollars instead.

  • Fee deduction rules:

    The auto-renewal fee of a product will be charged at 03:00, seven days before the product is due. Ensure that your account balance is sufficient. If the first attempt to deduct the fee fails due to an insufficient account balance or other reasons, the system will continue attempts at 03:00 every day until the resource is released. If a re-attempt is successful, the fee is deducted successfully.

    For example:

    Customer A, whose customer level is V0, has purchased an ECS (ECS 01), which will expire at 23:59:59, 2018-08-31. The auto-renewal period is one month. Both the grace period and retention period for V0 customers are 15 days. That means ECS 01 will be released after 23:59:59, 2018-09-30.

    The system attempts to deduct the auto-renewal fee at 03:00, 2018-08-24, seven days before the expiration time. If the deduction is successful, the auto-renewal is successful.

    If customer A's account balance is insufficient, the first attempt fails, and the systems will attempt again at 03:00, 2018-08-25, and so on, till 03:00, 2018-09-30. If the account balance is still insufficient at 03:00, 2018-09-02, the auto-renewal fails eventually.

  • Auto-renewal and manual renewal:

    When auto-renewal is enabled, you can still perform a manual renewal. If you pay a renewal manually before the day when the fees will be automatically charged for an auto-renewal, the system will re-calculate the next auto-renewal day based on the expiration day of the manual renewal.

  • Rules for setting auto-renewal when purchasing a cloud service
    • Monthly: Your subscription will be automatically renewed each month.
    • Yearly: Your subscription will be automatically renewed each year.

    Example:

    Customer A purchases an ECS (ECS 01) and enables auto-renewal for it. If the ECS is subscribed to for eight months, it will be automatically renewed each month. If the ECS is subscribed to for two years, it will be automatically renewed each year.

Parent topic: Auto-renewal