Help Center/ Cloud Backup and Recovery/ Troubleshooting/ File Backup Failed Due to Inconsistent Time Between Client Time and UTC Time
Updated on 2026-10-26 GMT+08:00
File Backup Failed Due to Inconsistent Time Between Client Time and UTC Time
Symptom
A file backup task fails to be executed.
Possible Cause
The time on the server with Agent installed was inconsistent with the UTC time, resulting in file backup failure.
Solution
The server's NTP information needs to be modified. Configure the server's NTP information by referring to How Can I Configure the NTP and DNS Servers for an ECS?
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