Help Center/ Simple Message Notification/ FAQs/ Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?

Updated on 2023-07-11 GMT+08:00

View PDF

Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?

If you have verified that the subscription endpoints are normal, the most possible reason is that the subscribers have not confirmed their subscriptions or the confirmation messages and messages published have been blocked.

Check whether the message is blocked and processed as a junk message.

If the problem persists, contact technical support.

SMS Message

Confirmation messages
Check whether the messages have been blocked.
Notification messages
Check whether the subscription has been confirmed or whether the message has been blocked.

Email

Check whether the message is categorized as a junk mail.

If not, add email addresses with the following suffixes to the whitelist.

@info.huaweicloud.com
@mail01.huawei.com
@mail01.smn.huaweicloud.com
@mail01.huaweicloud-smn.com
@mail02.huaweicloud-smn.com

Due to reasons such as disaster recovery or traffic adjustment, the email address changes dynamically. Therefore, a specific email address cannot be provided.

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.

Chatbot