FAQ
- How Do I Select a Carrier When Purchasing a Connection?
- Confirm which carriers are available at the Direct Connect location you select. Different locations may have different carriers available.
- Select the one that best meets your requirements based on their price, network performance, and other features.
- Is a Connection Still Available After Being Frozen?
After a connection expires, it is frozen and cannot be used. If you renew a frozen connection, it will become available again.
If you do not renew your subscription within the frozen period, resources will be deleted and you cannot renew your subscription anymore. For details about the freezing duration, contact customer service.
- Can I Unsubscribe from a Connection in the Creating State?
No.
You can only unsubscribe from connections that are in the Normal state. If a connection is being created, you can unsubscribe from it after the creation is complete.
- Can I Change the Port Type After I Have Created a Connection?
No. If you want to change the port type of a connection, you need to unsubscribe from the connection and create another connection.
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