Arrears

Arrears Impact

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly CFW resources even if your account is in arrears. However, you cannot perform operations such as purchasing new CFW instances, upgrading the CFW specifications, or renewing CFW instances, because they will generate new expenditures.

• Pay-per-Use

  Your account may fall into arrears if it cannot cover the bill you need to pay. In this case, relevant cloud services will not be stopped immediately. There will be a grace period for pay-per-use resources. After you top up your account, Huawei Cloud will bill you for expenditures generated by the resources during the grace period. You can view the expenditures on the Overview page of the Billing Center.

  If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

  After the retention period ends, the CFW instances and protection configurations will be released and cannot be restored.

  Figure 1 Lifecycle of a pay-per-use CFW
  

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears.

On the top menu bar of the console, choose Billing > Bills to go to the Billing Center page. To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, top up your account in a timely manner.