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Help Center/ Optical Character Recognition/ FAQs/ Permissions/ Why Am I Not Authorized to View Data on the Console Service Monitoring Page?

Why Am I Not Authorized to View Data on the Console Service Monitoring Page?

Updated on 2024-05-11 GMT+08:00

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The Product drop-down list on the Service Monitoring page of the OCR console has no data available.

Figure 1 Service Monitoring page
Click to enlarge

The IAM user does not have the permission to view service monitoring data.

Request the master account holder to either subscribe to an OCR service or grant the required permission to the IAM user. Do as follows:

Log in to the OCR console using the master account and subscribe to a service (for example, General Table) for the IAM user. Once this is done, the IAM user has the permission to view data of the General Table OCR service on the Service Monitoring page.
Figure 2 Subscribing to General Table

Figure 3 Service Monitoring page
Grant the admin or Full Access permission to the IAM user. Perform the following operations:
- Log in to the OCR console using the master account. In the upper right corner of the page, hover the cursor over the username and select Identity and Access Management.
  Figure 4 Selecting Identity and Access Management
- Grant the admin or Full Access permission to the IAM user. Once done, the IAM user can view service monitoring data.
  Figure 5 Authorization 1
  
  Figure 6 Authorization 2
  
  Figure 7 Service Monitoring page
  
  NOTE:
  
  Granting an IAM user admin or Full Access permission will give them the same level of access as the master account, so it should be done with caution.