Help Center/ Cloud Bastion Host/ User Guide (Kuala Lumpur Region)/ FAQs/ Troubleshooting/ CBH Managed Resource Login Failures/ Why Does an Exception Occur When I Log In to My Resources Managed in CBH?
Updated on 2024-06-12 GMT+08:00
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Why Does an Exception Occur When I Log In to My Resources Managed in CBH?

Symptoms

  • A black screen is displayed when a user attempts to log in to a managed resource.
  • The host fails to be connected or is unreachable when a user attempts to log in to the managed resource.
  • Resources managed with CBH cannot be logged in through CBH.

Possible Causes

Cause 1: The managed host responds slowly, and the network connection is abnormal.

Cause 2: The shared bandwidth of CBH does not meet user requirements.

Cause 3: The authorization of the related services on the host expires. For example, the Windows authorization expires, or the 120-day RDP service authorization expires.

Cause 4: The CBH instance and the managed host are not in the same VPC.

Solutions to Other Errors

If the problem persists, click Service Tickets in the upper right corner of the management console and submit a service ticket.