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- What's New
- Function Overview
- Service Overview
- Billing
- Getting Started
- User Guide
-
Best Practices
- Using MPC to Transcode Media Files in OBS
- H.264 and H.265 Low-bitrate HD Creates an Amazing Experience for Video Websites
- Snapshot Capturing Facilitates the Setup of Media Processing Platform for Your Video Website
- Video Packaging Enables the Playback of Online Education Videos on Multiple Terminal Types
- Change History
-
API Reference
- Before You Start
- API Overview
- Calling APIs
- Application Examples
- Transcoding Template APIs
- Transcoding Template Group APIs
- Watermark Template APIs
- Transcoding APIs
- Packaging APIs
- Animated GIF APIs
- Video Metadata Extraction APIs
- Snapshot APIs
-
Authorization and Configuration APIs
- Configuring Transcoding Server Event Notifications
- Querying Transcoding Server Event Notifications
- Querying All Events on a Transcoding Server
- Querying Buckets
- Authorizing or Canceling Authorization of Access to OBS Buckets
- Querying Objects in a Bucket
- Requesting OBS Authorization
- Querying the Status of OBS Authorization Task Creation
- Tenant Subscription
- Appendix
- Change History
- SDK Reference
-
FAQs
- Product Consulting
- Billing
- Upload
-
Transcoding
- Files of What Formats Can Be Transcoded?
- What If Transcoding Fails?
- Can a Transcoding Task Have Multiple Outputs?
- What Is a System Template? What Is It Used for?
- How Do I Download Output Videos?
- What Are the Differences Between DASH, HLS, and MP4 Videos?
- How Do I Share Transcoded Videos?
- How Do I Determine Whether Source Videos Can Be Transcoded to SD, HD, and UHD Videos?
- Why Is There Only Audio but No Image After Video Transcoding?
- Why Can't I Find My OBS Bucket When Creating a Transcoding Task?
- How Do I Overwrite the Input Video File with the Output Video File?
- How Long Does a Transcoding Task Take?
- How Do I Configure Transcoding Event Notifications?
- Can a Low-resolution Video Be Transcoded to a High-resolution One?
- Can I Set the Same Bucket Name and Path for Both Input and Output Buckets During Transcoding?
- Notifications
- Packaging/GIF Converting
- Frame Capture
- Video Watermark
-
API and SDK Usage
- Can I Deliver Transcoding Tasks in Batches?
- How Long Does a Task Take from Submission to Execution?
- Failed to Transcode MP3 Files and A Message Is Displayed Indicating that the Source Width and Height Are Incorrect
- Why Is "The token must be updated" Returned When I Call an API?
- Why Is a Message Displayed Indicating that the Token Is Invalid When I Call an API?
- What Can I Do If an Error Message Is Displayed Indicating that the Input or Output OBS Path Is Invalid When I Use the SDK or API?
- Does MPC Support Video Rotation?
- How Do I Call a Transcoding API to Specify an Output File Name?
- Why Can't I Cancel the Authorization After the IAM User Delegates the Read and Write Permissions on OBS Buckets?
- Videos
- General Reference
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What If Transcoding Fails?
If the transcoding fails, an error message is displayed. You can rectify the fault based on the error message. Table 1 describes the common error messages and solutions.
Error Message |
Cause |
Solution |
---|---|---|
System error. Contact technical support. |
System fault |
|
Failed to obtain the input file. Check the path. |
Failed to obtain the input file. |
Check whether the input file path is correct. |
The input file does not exist. |
The input file does not exist. |
Check whether the input file exists. |
Failed to obtain the subtitle file. |
Failed to obtain the subtitle file during transcoding. |
|
Failed to open the input file. |
The frame rate of the input video is incorrect. |
Check whether the frame rate of the input file is one of them: 23.98/24, 25, and 29.97/30. The variable frame rate is not supported. |
The file format is not supported. |
The file format is not supported. |
Check whether the input file format is one of them: MP4, TS, MOV, FLV, MPG, MXF, WMV, ADTS, AVI, MKV, MPEG, GIF, and WAV. |
The user resource exceeds the retention period and the service is unavailable. |
OBS is suspended due to arrears. |
Log in to the Billing Center and top up your account. |
Failed to obtain media files in an OBS bucket. |
KMS encryption has been enabled for the OBS bucket. |
Log in to the OBS console, choose Overview > Basic Configurations, and disable default encryption. |
The template is invalid. |
The audio bitrate is too low. |
Check whether the audio bitrate meets the requirement. The audio bitrate ranges from 8 to 1000 kbit/s. |
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