Huawei Cloud Meeting Privacy Statement
Huawei Cloud Meeting
Privacy Statement
Thank you for choosing Huawei Cloud Meeting.
The Huawei Cloud Meeting service (hereinafter referred to as "Service" or "Huawei Cloud Meeting") is operated and provided to you by Huawei Cloud (hereinafter referred to as "we", "us", or "our"). We value your right to privacy above all else and regard privacy protection as our most cherished obligation. Thank you for your trust in Huawei Cloud Meeting. This Statement is applicable to the Huawei Cloud Meeting service, its application software (such as mobile apps, and Windows/macOS/Linux/HarmonyOS software), and software development kits (SDKs) and application programming interfaces (APIs) for third-party websites and applications. This Statement does not apply to the following end uses or other third-party services provided to you. Before using third-party services, you shall fully understand their functions and privacy protection policies and then determine whether to use them.
Before using Huawei Cloud Meeting, please take a moment to read and understand this Statement.
This Statement describes how we collect, use, and disclose your personal data, how you can exercise your data subject rights, and describes the legal basis and security measures for data processing. However, this Statement may not cover all scenarios. If a scenario not covered in this Statement is involved, we will inform you of the purposes, items, and methods of collecting, using, and disclosing your personal data through a supplementary statement or notification before collecting, using, and disclosing your personal data. You can accept or reject the collection, usage, and disclosure.
Enabling this Service, completing registration, and selecting this privacy statement indicate that you have read, understood, and agreed to all of the terms in this Statement and you acknowledge that this Statement is legally binding. If you do not agree to part or all of the terms of this Statement, you shall stop using this Service.
Definitions:
Enterprise/Organization refers to a legal person or entity (also called "enterprise/organization user" or "your enterprise") that authorizes a natural person to register an enterprise/organization account and use it to enable this Service. The natural person has all management permissions of this account. The enterprise/organization can authorize administrators to create an organizational structure in this Service and authorize or invite end users to join them.
Enterprise/Organization account is used to identify the enterprise or organization information in this Service. It is also called "enterprise account."
End user refers to an individual (also called "authorized user", "individual user", or "you") who is authorized or invited to join an enterprise/organization and use Huawei Cloud Meeting. When an end user obtains the enterprise/organization management permissions, the end user is also called the enterprise/organization administrator.
Enterprise/Organization administrator is an end user who is authorized by the enterprise/organization to manage the enterprise/organization on the management platform of this Service. When a natural person is authorized by an enterprise/organization to register an account and enable this Service, the natural person automatically becomes the administrator. An enterprise/organization can have multiple administrators with different permissions.
Minors in this Statement refer to natural persons who are an age defined by applicable laws.
Huawei Cloud Meeting Management Platform (International): https://intl.meeting.huaweicloud.com/?lang=en-US
This Statement helps you understand:
- How We Collect and Use Your Personal Data
- How We Use Cookies and Similar Technologies
- How We Protect Your Personal Data
- How to Access or Control Your Personal Data
- How We Process Minors' Personal Data
- How We Share Your Personal Data
- How Your Personal Data Is Transferred Internationally
- How We Store Personal Data
- How This Statement Is Updated
- How to Contact Us
- Integrity and Applicability
1.How We Collect and Use Your Personal Data
Personal data refers to information that is recorded electronically or in other ways and can be used independently or together with other information to identify a natural person, excluding information that has been anonymized.
Sensitive personal data refers to personal data that, once leaked or illegally used, may easily cause damage to a nature person's dignity or endanger personal and property safety. (i) We call your special attention to the Statement terms in bold. (ii) In addition to the provisions of this Statement, we will notify you with a separate statement, a pop-up window, or in other conspicuous ways before collecting your sensitive personal data and seek your explicit consent and instructions.
We only collect personal data required for essential operations to provide excellent products and services. The personal data we collect depends on the services and functions you use. You can agree to or reject our request to collect your personal data. Some services and functions will be available only if you provide personal data. As your information controller, we will seek your consent through a specific statement, pop-up window, or other conspicuous means before we collect your sensitive personal data.
If you are an enterprise or organization, you promise that, as a personal data controller, you have obtained the consent of end users or have the legal permission to process personal data according to applicable laws. That is, you promise that you have obtained authorization and have the right to authorize us to process end users' personal data involved in this Service. You shall be responsible for the security of personal data and data privacy in accordance with applicable laws governing end users' personal data under your control.
If you are authorized or invited by an enterprise/organization to access or use this Service, you are an end user. We mainly accept the entrustment of your enterprise or organization to provide you with the meeting service. The enterprise or organization entrusts us to handle the information submitted by them or end users (you) or produced when you use this Service. The information is called entrusted personal data. The enterprise or organization is the controller of such personal data. As a processor, we process your personal data according to the instructions (including the operations performed by the enterprise or organization administrators through the management platform) of the enterprise or organization and the agreement between us and the enterprise or organization.
For your personal data uploaded or submitted by an enterprise or organization, please confirm that your enterprise or organization has obtained your explicit authorization in written or electronic form in advance, or your enterprise or organization has the legal right to process and entrust others to process your personal data and you have been fully informed of the purpose, scope, method, and duration of collecting and using your personal data. If you cannot make this confirmation, please stop accessing or using this Service until you confirm with the enterprise or organization. You can also contact us through the information provided in this Statement. We will cooperate with you and handle such issues to the best of our ability.
We collect your personal data in the following scenarios.
1.1 Personal Data You Provide
We collect and process your information as a controller in the following scenarios.
1.1.1 Subscribing to Huawei Cloud Meeting
When you subscribe to Huawei Cloud Meeting, we will collect your enterprise name and email address for registering an enterprise account in this Service.
1.1.2 Logging In Using an Enterprise Account
When you log in as an enterprise administrator, we will collect your account data (such as the account name and authentication credential) to verify your administrator identity.
1.1.3 Product Operations
If you have not purchased or subscribed to Huawei Cloud Meeting, we will collect and process:
a) Personal data you submit for subscription consulting or online/onsite activities held by us, such as your name, phone number, email address, enterprise/organization name, region, industry, and purchase requirements.
b) Personal data you submit when you log in to the Huawei Cloud Meeting console as an enterprise/organization administrator and submit a test request (such as POC test request), including the contact name, email address, use case, and industry; or personal data you submit when you request an app for integration of Huawei Cloud Meeting, including the app name and description.
1.1.4 Feedback
When you submit a problem to us, we may collect the images, videos, text descriptions, meeting ID, contact information, fault logs, and device model you provided to solve your problem more quickly. When you report a violation to us, we may collect the violator name, violator account, meeting ID, violation description, violation images and videos, your name, and your contact information you provided.
1.1.5 Service Optimization and Security
To ensure your use of our services, maintain the normal operation of our services, maintain the security of our products, optimize your service experience, and improve service stability, we will perform the following operations:
(a) When you use the Huawei Cloud Meeting client, we will collect your device information (SN, MAC address, Android ID, UDID, IDFV, BIOS ID, and GUID), running process information, Internet status, system information (such as system settings, system attributes, device model, OS, and IP addresses), terminal model, carrier information, Wi-Fi information (Wi-Fi status and parameters), audio and video device information (Bluetooth list, Bluetooth name, and speaker and camera status), event information of using the Huawei Cloud Meeting client (network quality data, such as bandwidth, packet loss rate, number of abnormal packets, network access information, and event name, such as error and upgrade), log information (such as the IP address and user click behavior), audio and video quality data (such as the volume and packet loss rate), site number, site URL, and meeting ID. The audio and video quality data does not contain your call content. If you do not want Huawei Cloud Meeting to collect and analyze the preceding log and event information, you can disable Collect logs under Settings in the Huawei Cloud Meeting client.
(b) If you enable the fault diagnosis information collection function when you use a meeting device (such as IdeaHub and Board) or intelligent collaboration device, we will collect diagnosis data (such as device error information) and log data (including the IP address, SN, ESN, site number, site URL, and meeting ID). You can disable the corresponding function under System Settings > Server > TR069 > Collect fault diagnostics info or System settings > Basic settings > Collect troubleshooting logs. If you are the enterprise administrator of the IdeaHub or Board, you can withdraw the authorization of automatic collection.
1.1.6 Connection
When you use Huawei Cloud Meeting, we will collect your IP address to connect you to our server. If you refuse to provide the IP address, you will not be able to use our service. To help you check and diagnose your connection to this Service, we will collect information about your wireless network and Internet connection status, as well as whether you are authorized to connect to this Service and its network.
1.2 Personal Data We Process When You Use Specific Functions
When you use the following functions, we are entrusted by an enterprise or organization to process your personal data. The enterprise or organization is the controller and we are the processor. If you do not want Huawei Cloud Meeting to process your personal data of related functions, contact your enterprise or organization.
1.2.1 Account Management
When your enterprise administrator creates a Huawei Cloud Meeting account for you, we will process the name, email address, department, job title, account, password, and remarks entered by the enterprise administrator to authenticate your identity. After Huawei Cloud Meeting is enabled, a device number (also called SIP number) will be generated for you. It is used only as a communication identifier in Huawei Cloud Meeting.
1.2.2 Account Login
a) When you log in, we will process your account data (such as the account name and authentication credential) to verify your identity.
b) When you access the Internet through a proxy, we will process the proxy server address, account, and password you entered to connect to the Internet. We only store the data locally on your device and will not upload the data to the server.
c) After login, you can modify your personal data, including your profile picture.
1.2.3 Creating or Initiating a Meeting
When you create or initiate a meeting, we will process your meeting topic, participant names, participant email addresses, department names, host/guest password, and meeting description for creating the meeting. You can also save the preceding information as a meeting template.
1.2.4 Joining a Meeting
When you join a meeting, we will process your authentication information (meeting ID, password, or link) and participant information (participant name) for identity verification.
1.2.5 Audio and Video Meetings
When using this function, we will process your information as the processor of the meeting host. You need to grant us the camera and microphone permission. We will collect and forward your audiovisual streams to other participants at your discretion. Audiovisual streams will not be retained on the server, unless cloud recording is enabled. Before joining a meeting, when scheduling a meeting, or during a meeting, you can disable the camera or microphone to protect your privacy.
After the phone permission is granted, if you make or receive a call during a meeting, the meeting speakers and microphone will be disabled to avoid affecting your call quality and transferring the call audio to the meeting. After the call ends, the speakers and microphone will be enabled again. This permission only allows us to read information such as device identifiers of your phone. We will not listen to or obtain any call content.
To use the beautification function, you must grant us the camera permission. We must process some of your facial features locally to achieve the beautification effect. We will only process facial features offline on your local device, and will not upload, store, or share such information with third parties. Facial information is sensitive personal data.
When you are in non-speaker or Bluetooth mode during a meeting, the distance sensor of your device will be invoked to determine whether your phone is lifted to your ear. If your phone is lifted to your ear, the screen will be turned off to prevent misoperations. In addition, if you enable the camera in an audio or video meeting, we will also obtain information from the screen direction sensor to correct the video orientation.
When you use an Android device to scan and connect to nearby Bluetooth devices, we require the Bluetooth connection permission (classified as the nearby devices permission group) to communicate with the Bluetooth devices during a meeting or call.
To receive meeting notifications in real time and provide better user experience, this Service pre-installed on SmartRooms meeting screens will automatically start in the backend.
1.2.6 Desktop Sharing
When using this function, we will process your information as the processor of the meeting host. We will process the screen information (including whiteboard annotations and program information) that you share with participants. Unless you start recording, we will not store the data on the server or your device.
1.2.7 Meeting Control
When using this function, we will process information about temporary participants (including names, email addresses, and departments) added by you and store the information in historical meeting records.
1.2.8 Recording
Cloud recording: The meeting host can enable or disable recording. When recording is enabled, the REC icon is displayed in the upper left corner of the meeting screen, and a message is displayed. If you do not agree to record the meeting, you can leave the meeting. After the recording is complete, we will process the meeting topic, scheduler, start time, duration, and recording file size to generate recording information. The information and generated files are encrypted and stored on the server. The meeting host can view the recording information and manage and delete the recording files on the Management Platform. If a recording file link is shared, we will process the access password you configured to ensure the access security of the recording. The preceding mechanism applies to any scenario where Huawei Cloud Meeting provides the recording service.
Local recording: By default, only the meeting host can enable local recording. The host can choose whether to authorize participants to use local recording. When this function is enabled, the REC icon is displayed in the upper left corner of the meeting screen, and a message is displayed. If you do not agree to record the meeting, you can leave the meeting. If an authorized user (meeting host or an authorized guest) completes local recording, the generated files are stored on the user's device. The user can control the recording files.
1.2.9 Chat During Meetings
When using this function, we will process your information as the processor of the meeting host. We will process the text information you send in real time to participants you communicate with. During a meeting, the meeting host and co-hosts can export chat records to their devices. After the meeting ends, the chat data will be deleted from the server.
1.2.10 Virtual Backgrounds
You can enable or disable the virtual background function during a meeting. To enable the virtual background function, you need to grant us the camera and storage permissions. The virtual background image you added and video streams captured by the local camera will be combined and displayed to participants in the meeting.
1.2.11 Continuous Presence Backgrounds
When using this Service, you can set a background image for continuous presence as the meeting host. We will process the background image you uploaded, image name, and temporary image access address, and apply the background image to the continuous presence scenario in the meeting. After the meeting ends, the data will be deleted.
1.2.12 Historical Meeting Records
After a meeting ends, we will save your meeting records, including the start time and end time of the meeting, meeting ID, topic, attendance records (including the name, department, email address, time of joining and leaving the meeting, number of attendance times, and in-meeting duration of each participant), and poll records, so that the meeting scheduler can view the information about the created meeting. If you are the scheduler, you can log in to the Huawei Cloud Meeting Management Platform to export the preceding information about a historical meeting.
1.2.13 Contact Management
To provide the contact management function for your enterprise/organization and allow end users (employees and members) to view internal and external contacts, quickly create meetings, and invite others to meetings, we will process and process different personal data based on the configuration and requirements of your enterprise/organization. The information includes the name, soft client number/SIP terminal number, email address, personal address, company name, department, job title, and remarks of contacts.
1.2.14 Meeting Terminals or Intelligent Collaboration Devices
If this Service is offered for your purchase of a Huawei Cloud Meeting hardware product (such as SmartRooms, IdeaHub, Board, and third-party meeting terminals or intelligent collaboration devices), we will process your personal data when you use the following functions:
a) When your enterprise administrator configures the hard terminal name, SN, department, email address, and remarks, an activation code is generated and sent to the configured email address. When you enter the activation code or use the Huawei Cloud Meeting app to scan the QR code for activation, we will obtain the SN, MAC address, IP address, BIOS ID, and name of the meeting device to confirm the device identity and activate this Service.
b) Whiteboard minutes storage. We will obtain the whiteboard content you choose to upload. The whiteboard content is stored in your personal space for future reference.
c) Projection. We will process the MAC address, IP address, and name of your device to generate a projection QR code. You can use the Huawei Cloud Meeting app installed on your mobile phone to project your audio and screen on a meeting device. The data will not be stored on the server. Projection is provided by IdeaShare SDK of Huawei Cloud Computing or EShare SDK of a third party. For details, see "6 How We Share Your Personal Data."
d) Bulletin board. If you are an enterprise administrator, we will obtain the news feed you upload to share with other individual users in your enterprise.
e) System upgrade package check. We will process the IP addresses and SNs of IdeaHub, Board, or intelligent collaboration devices produced by Huawei to identify the addresses for pushing upgrade packages and implement security control. If you do not want us to process the data, you can disable the automatic update function on your devices. If the automatic update function is disabled, you must manually upgrade the system according to the device guide.
f) Whiteboard sharing. When using this function, we will process the whiteboard content that you share with participants.
2. How We Use Cookies and Similar Technologies
To ensure the normal running of websites, we sometimes store cookies on computers or mobile devices. Please refer to our Cookie Policies for details about how we use cookies and similar technologies and how they process your personal data.
3. How We Protect Your Personal Data
3.1 Security measures. We have adopted physical, organizational, and technical measures to protect your personal data and prevent it from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies to ensure data confidentiality; we use trusted protection mechanisms to prevent malicious data attacks; we deploy access control mechanisms to ensure that personal data can only be accessed by authorized personnel; we offer security and privacy protection training courses to raise employees' awareness of personal data protection.
Although we are committed to protecting your personal data, you are also responsible for safeguarding it, including but limited to accounts, passwords and authentication information. If you find your account or password is used by others without your permission or abnormal use occurs, contact us or notify your enterprise/organization administrator of it promptly. You have the right to request your enterprise/organization to suspend any unauthorized use of your account or password. No security measure is perfect and no product, service, website, data transfer, computing system, or network connection is absolutely secure.
3.2 Event notifications. To deal with possible risks, such as personal data leakage, damage, and loss, we have developed several mechanisms and control measures, clearly defined the rating standards of security incidents and vulnerabilities and corresponding processing procedures, and established a dedicated Security Advisory and Security Notice page. We have established a dedicated emergency response team to implement security planning, loss reduction, analysis, locating, and remediation, and to perform tracking operations with related departments based on security incident handling regulations and requirements.
In the event of a data breach on your personal data we collect, store and process, we will inform you or the relevant authorities by publishing an announcement on the Huawei Cloud website, or by sending you an email according to the requirements of applicable laws and regulations.
4. How to Access or Control Your Personal Data
4.1 Data Accuracy and Integrity
You shall ensure that all the personal data you submit is accurate. We are dedicated to maintaining the accuracy and completeness of personal data and keeping it up-to-date.
4.2 Your Right to Data
In accordance with applicable laws and regulations, you can (i) access any of your personal data held by us; (ii) require us to update or correct your personal data; (iii) require us to delete your personal data; (iv) refuse or restrict our use of your personal data; and (v) obtain a copy of your personal data. You may exercise the aforementioned rights in accordance with this section. However, if we must collect, process, use, or share your data in accordance with applicable laws and regulations, we can refuse your request to the extent permitted by applicable laws and regulations. We also reserve the right to adjust your rights according to applicable laws and regulations.
If you are an end user, contact your enterprise/organization first. If you are an enterprise/organization administrator, you can access your personal data or the personal data you process in accordance with Clause 4.2.1 to respond to end users' requests for exercising the aforementioned rights.
4.2.1 Accessing Personal Data
a) Account, profile picture, email address, and name
You can log in to the Huawei Cloud Meeting Management Platform and view your personal data on the My Profile page.
b) Meeting information
You can log in to the Huawei Cloud Meeting Management Platform, view your meeting schedules on the Meetings > My Meetings page, and view historical meetings on the Meetings > Meeting History page.
c) User-defined contacts
You can log in to the Huawei Cloud Meeting Management Platform and view your external contacts in the Individual's External Contacts tab on the External Contacts page.
4.2.2 Correcting Personal Data
a) Account, profile picture, email address, and name
You can log in to the Huawei Cloud Meeting Management Platform and correct your personal data on the My Profile page.
If you are an enterprise user, you can submit a request to your enterprise administrator to correct your personal data.
b) User-defined contacts
You can log in to the Huawei Cloud Meeting Management Platform and correct contact details in the Individual's External Contacts tab on the External Contacts page.
4.2.3 Deleting or Deregistering Personal Data
To delete your account, you can log in to the Huawei Cloud Meeting Management Platform, choose My Profile > More, and click Delete Account. You can log in to the mobile app and touch Me > Settings > Account and security > Delete account. Alternatively, you can log in to the desktop client, click your profile picture, and choose Account and security > Delete account.
If you are an enterprise user, you can submit a request to your enterprise administrator to delete or deregister your personal data.
If you have a request to delete other personal data, please contact us.
4.2.4 Feedback
If you have any questions, comments, or suggestions on this Service, you can provide your feedback in the following ways: Log in to the Huawei Cloud Meeting app, touch Me and touch Feedback. Alternatively, log in to the Huawei Cloud Meeting Management Platform, move the pointer to your account name in the upper right corner of the page, and click Feedback.
4.2.5 Device Permissions
When you use Huawei Cloud Meeting clients, you may need to grant device permissions, such as Camera, Microphone, Contacts, Storage, Multi-device collaboration, Dropzone apps, Calls, and Network connection permissions and the permission of installing other apps and creating home screen shortcuts. The specific permissions and purposes are as follows:
Android:
1 ) Camera: taking photos or videos when you:
(a) Hold a video meeting or make a video call.
(b) Update your profile picture.
(c) Scan a QR code.
(d) Share content in wired or wireless mode (meeting devices).
(e) View virtual backgrounds.
2 ) Microphone: transmitting your voice to other participants when you hold a meeting, make a call, or share audio during projection.
3 ) Storage: storing, reading, modifying, or deleting images or files in your device when you:
(a) Update your profile picture.
(b) Customize a virtual background.
(c) Upload images for feedback or reporting.
(d) Save and read local whiteboard minutes.
(e) Scan a QR code in the gallery.
4 ) Dropzone apps: displaying the meeting video in a floating window in real time when you share the screen during a meeting or minimize the app. If you are using an intelligent collaboration device, for example, an IdeaHub, you may not be able to configure this permission due to system restrictions. In this case, configure this permission based on the operating system of the large screen.
5 ) Network access: providing you with the Huawei Cloud Meeting service. After you exit the app, when there is an incoming meeting call, we will automatically enable the background service notification of the app and connect to the Internet to ensure that you can use services.
6 ) Phone: reading the call status of your device to optimize the audio and video meeting during a call. This permission cannot be used to listen to or obtain any call content.
7 ) Nearby devices: scanning and pairing Bluetooth devices, such as Bluetooth headsets and hearing aids, to help you communicate with other participants during meetings or calls.
iOS:
1 ) Camera: taking photos or videos when you:
(a) Hold a video meeting or make a video call.
(b) Update your profile picture.
(c) Scan a QR code.
2 ) Microphone: transmitting your voice to other participants when you hold a meeting, make a call, or share audio during projection.
3 ) Storage: storing, reading, modifying, or deleting images or files in your device when you:
(a) Update your profile picture.
(b) Customize a virtual background.
(c) Upload images for feedback or reporting.
(d) Save and read local whiteboard minutes.
(e) Scan a QR code in the gallery.
4 ) Network access: providing you with the Huawei Cloud Meeting service. After you exit the app, when there is an incoming meeting call, we will automatically enable the background service notification of the app and connect to the Internet to ensure that you can use services.
5 ) Local network: checking network connections and projecting screens.
You can access the system settings at any time and disable some or all permissions to prevent us from collecting your personal data. How the permissions are shown and how they can be revoked may vary depending on the device. For details, refer to the relevant description or guideline for your device and system. You understand that revoking these permissions will cancel the authorization. We will no longer collect and use related personal data based on the permissions, and will not be able to provide you with the corresponding functions. However, revoking permissions does not affect your authorization of collecting and using information when you grant the permissions.
5. How We Process Minors' Personal Data
You hereby represent and warrant that you are an adult when you start using this Service. If you are a minor, your parents or guardians must agree to your use of this Service, and agree to the applicable terms and conditions.
If minors provide us with their personal data without their parental consent, their parents or guardians can contact us to stop the collection, use, or disclosure of their personal data.
If we accidentally collect the personal data of minors without obtaining consent from parents or guardians, we will delete the information as soon as possible after being made aware of it.
If you are an enterprise user and use this Service for educational purposes, and your end users may be minors, ensure that your end users have obtained explicit consent from their parents or guardians before using this Service.
6. How We Share Your Personal Data
6.1 Sharing
We will not share your personal data with third parties except in the following circumstances:
a) Sharing after your explicit consent. After notifying you of the third party's name, contact information, the processing purpose, processing method, and personal data type and obtaining your explicit consent, we will share information with the third party within the scope of your authorization.
b) Sharing your personal data to fulfill related agreements (including agreements and platform rules) that you signed with us and other legal documents.
c) Sharing under statutory circumstances. We may share your personal data in accordance with relevant laws or regulations, litigation resolution requirements, or legal requirements of administrative and judicial authorities. For example, we may share your personal data with relevant government agencies or authorized third parties for real-name authentication in compliance with applicable laws and regulations.
d) We may share your personal data with third parties to protect the interests, property, or safety of you, Huawei Cloud, other Huawei Cloud Meeting users, our customers, or the public, to the extent required or permitted by relevant laws and regulations.
e) We will share your personal data to protect national security, public security, and your legitimate rights and interests, and those of others.
f) We may obtain your personal data disclosed by you or from other legal public channels.
g) Sharing with our affiliates. We shall share necessary personal data for the purposes listed in this Statement. If information collected for a specific purpose needs to be used for another purpose by our affiliates, they will ask for your consent again. Before sharing your personal data to our affiliates, we shall evaluate the legality, legitimacy, and necessity of such sharing. We will also endeavor to ask the affiliates to take appropriate measures to protect your personal data.
h) Sharing with partners to provide services. To improve your service experience, you may receive content or web links from third parties other than Huawei Cloud. We have no control over such third parties, but you can choose whether to click the links, check the content, and/or use the products or services provided by third parties. We have no control over the privacy and personal data protection policies of third parties, which are not governed by this Statement. Before submitting your personal data to third parties, please refer to their respective privacy protection policies. For details about third parties and information shared with them, see Details About Information Sharing with Third Parties.
6.2 Transfer
We will not transfer your personal data to any company, organization, or individual, except in the following circumstances:
a) Transfer with explicit consent: After obtaining your explicit consent, we may transfer your personal data to other parties.
b) Your personal data may be disclosed to the transaction party in case of restructuring, merger, spin-off, dissolution, or bankruptcy.
6.3 Public Disclosure
We will not disclose your personal data except in the following circumstances:
a) We may disclose your personal data publicly after obtaining your explicit consent.
b) We may disclose your personal data to safeguard national security, public safety, and the significant legitimate rights and interests of you and others, in accordance with applicable laws and regulations. For example, we may disclose your personal data when we believe doing so is necessary or appropriate to prevent or defend against cyber threats, fraud, physical harm, or financial loss, or when it is in connection with the investigation of suspected or actual illegal activities.
We only disclose your personal data to the extent permitted by applicable laws and regulations and pursuant to this Statement.
7. How Your Personal Data Is Transferred Internationally
Your personal data is stored on servers located in Hong Kong, China. We provide services for you through our global resources. In order to provide you with this Service, your personal data may be transferred or accessed by Huawei Cloud, Huawei Cloud affiliates, and countries/regions where Huawei Cloud partners are located.
These countries/regions may have different data protection laws, which may have less stringent data protection requirements. In this case, we will ensure that data transfer complies with applicable laws and regulations and this Statement, and ensure that data recipients outside China comply with the corresponding confidentiality and data protection obligations.
8. How We Store Personal Data
Personal Data Retention Period
We will retain your personal data for no longer than is necessary for the purposes stated in this Statement, unless extension of the retention period is required by laws or requested by you. The data retention period may vary depending on the scenario and service. The standards we use to determine the retention period are as follows: (i) the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records as required by laws; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; (ii) whether the user agrees to a longer retention period; and (iii) whether the laws, contracts, and other equivalents have special requirements for data retention. We will retain your registration information as long as your account is necessary for service provision. You can also stop this Service. When you stop using this Service, we will stop providing products and services or services corresponding to the specific function to your account. We will delete all your personal data unless otherwise required by applicable laws, regulations, and service agreements.
Unless otherwise required by laws and regulations, the retention period of your personal data is as follows:
- Personal data provided for account registration/update: verification code (not retained), name, password, profile picture, email address, remarks, enterprise/organization name, job title
Retention period: The data is stored based on the enterprise service agreement. By default, it is stored throughout the service lifecycle and will be deleted immediately when you delete your meeting account.
- Information submitted when you contact sales or join our online or onsite activities: name, enterprise/organization (name, ID, scale), region, industry, and purchase requirement
Retention period: The data is stored throughout the service lifecycle (and will be deleted immediately when you delete the meeting account) or for two (2) years. The shorter retention period is used.
- Account authentication: account, email address, password, and email verification code
Retention period: The data is not stored and is deleted immediately after the authentication is complete.
- Proxy server settings: proxy server address, account, and password
Retention period: The data is stored only on your device. You can determine the retention period.
- Creating or initiating a meeting, including the meeting topic, time, duration, participant names, participant email addresses, department names, host/guest password, time zone, and meeting description
Retention period: The data is deleted after the meeting ends or you can delete the data by yourself.
- Joining a meeting: authentication information (meeting ID, passwords, and links) and participant information (participant names)
Retention period: The data is not stored and will be deleted after the meeting ends.
- Real-time audio, video, and desktop sharing during meetings
Retention period: The data is not stored and will be deleted after the meeting ends.
- Automatic filters: face information
Retention period: The data is not stored and is processed only on your meeting device.
- Inviting a participant: name
Retention period: The data is not stored and will be deleted after the meeting ends.
- Meeting recording information: participant audio and video, shared desktop, shared whiteboard, shared program, meeting topic, scheduler (only for cloud recording), start time (only for cloud recording), recording duration (only for cloud recording), recording size (only for cloud recording), and sharing password (only for cloud recording)
Retention period: The data is stored based on the enterprise service agreement. By default, it is stored throughout the service lifecycle and will be deleted immediately when you delete your meeting account. Local recordings are stored only on your device. You can determine the retention period.
- Chat in a meeting: account, text content, and chat records (generated only after being exported)
Retention period: When you chat in a meeting, the data is encrypted and stored on the server so that it can be pushed to you. After the meeting ends, the data is deleted immediately. Chat records are stored only on your device. You can determine the retention period.
- Virtual background: background image
Retention period: The data is stored only on your device. You can determine the retention period.
- Continuous presence background: continuous presence background image, image name, and temporary image access address
Retention period: The data is not stored and will be deleted after the meeting ends.
- Meeting history: start time and end time of a meeting, meeting ID, topic, and meeting attendance records (including the name, department, email address, time of joining and leaving a meeting, number of attendance times, and in-meeting duration of each participant)
Retention period: The data is stored based on the enterprise service agreement. It can be stored for six or 12 months.
- Information about external contacts you added: name, soft client number/SIP terminal number, email address, personal address, company name, department, job title, and remarks
Retention period: The data is stored based on the enterprise service agreement. By default, it is stored throughout the service lifecycle and will be deleted immediately when you delete your meeting account. You can delete the data at any time on our app.
- Proactive feedback (such as meeting issues and reports): contact information, text/image/video, logs (IP address, device information, and software information), meeting ID, name, and account
Retention period: Reporting records are stored for 24 months and cleared immediately after the retention period ends. Issue feedback records are stored based on the enterprise service agreement. By default, the records are stored for 30 days and are cleared immediately after the retention period ends.
- Meeting screen activation: device name, SN, MAC address, IP address, BIOS ID, department, email address, and remarks
Retention period: The data is stored based on the enterprise service agreement. By default, it is stored throughout the service lifecycle.
- Saving whiteboard content: whiteboard content
Retention period: The data is stored based on the enterprise service agreement. By default, it is stored throughout the service lifecycle.
- Projection to smart devices: MAC address, IP address, device name, screen image, and audio data of the projection device
- Using the bulletin board: dynamic information you uploaded (In some scenarios, it is not personal data.)
Retention period: The data is stored based on the enterprise service agreement. By default, it is stored throughout the service lifecycle.
- Information involved when you query upgrade packages on a meeting device: IP address, SN, and device account
Retention period: The data is stored based on the enterprise service agreement. By default, it is stored throughout the service lifecycle and will be deleted immediately when you delete your meeting account.
- Automatic fault feedback: log (IP address, device information, and software information), fault collection file (audio and video quality data), and network status data (Wi-Fi/Internet connection status, network quality data, and device status data such as CPU usage)
Retention period: The data is stored based on the enterprise service agreement. By default, it is stored for 30 days and is cleared immediately after the retention period ends.
- Service logs
Retention period: The data is stored based on the enterprise service agreement. By default, it is stored throughout the service lifecycle and will be deleted immediately when you delete your meeting account, unless otherwise specified by laws and regulations.
- Orders: enterprise name, enterprise contact, email address, Huawei Cloud tenant name, user ID, account ID, project ID, order content, POC request record, and application management request
Retention period: The data is stored based on the enterprise service agreement. By default, it is stored for 10 years and will be cleared six months after you delete your Huawei Cloud enterprise account.
9. How This Statement Is Updated
We may update this Statement from time to time according to changes to our services or personal data processing. We will notify you of such updates and modifications by means of notices, pop-ups, and others. If we make any substantial changes to this Statement in accordance with applicable laws and regulations, we will notify you through appropriate channels and obtain your consent. You should visit at regular intervals to read the latest version of this Statement.
10. How to Contact Us
Country/Region in Which You Are Registered: South Africa Data Controller (Entity You Have Contracted With): SPARKOO TECHNOLOGIES SOUTH AFRICA (PTY) LTD Address: Building 17 - Huawei Office Park, 124 Western Service Road, Woodmead - Johannesburg, Gauteng, 2191
Country/Region in Which You Are Registered: Chile Data Controller (Entity You Have Contracted With): Sparkoo Technologies Chile SpA Address: ROSARIO NORTE 530 OF 1101 LAS CONDES
Country/Region in Which You Are Registered: Peru Data Controller (Entity You Have Contracted With): SPARKOO TECHNOLOGIES PERU S.A.C. Address: Calle Las Begonias 415, Int. 2301, San Isidro, Lima 27, Perú
Country/Region in Which You Are Registered: Brazil Data Controller (Entity You Have Contracted With): SPARKOO TECNOLOGIAS DO BRASIL LTDA Address: Avenida Doutor Chucri Zaidan, S/N, conjunto 252, Edifício EZ Towers, Vila São Francisco, São Paulo/SP, CEP 04711-130
Country/Region in Which You Are Registered: Thailand Data Controller (Entity You Have Contracted With): Sparkoo Technologies (Thailand) Co., Ltd. Address: No. 9, G Tower Grand Rama 9, Room No. GN01-04, 35th Floor, Rama 9 Road, Huaykwang Sub-district, Huaykwang District, Bangkok Metropolis
Country/Region in Which You Are Registered: Hong Kong Data Controller (Entity You Have Contracted With): Sparkoo Technologies Hong Kong Co., Limited Address: 7/F., Tower 6, The Gateway, No. 9 Canton Road, Tsimshatsui, Kowloon
Country/Region in Which You Are Registered: Saudi Arabia Data Controller (Entity You Have Contracted With): Sparkoo Technologies Arabia Co., Ltd. Address: C-Center, Prince Mohammed Road, PO Box 295320, Riyadh, the Kingdom of Saudi Arabia
Country/Region in Which You Are Registered: United Arab Emirates Data Controller (Entity You Have Contracted With): SPARKOO TECHNOLOGIES - SOLE PROPRIETORSHIP L.L.C. Address: Reem island, Reem Tamouh 3, plot C1-C12, Office number 1707,1708,1709,1710, unit under Mesmak properties, 17F Addax Tower, City of Lights, AI Reem Island, Abu Dhabi, United Arab Emirates
Country/Region in Which You Are Registered: Countries/regions other than the above Data Controller (Entity You Have Contracted With): Sparkoo Technologies Singapore Pte. Ltd. Address: 1 Changi Business Park Ave 1 #05-01/06 Singapore 486058
Data controller: If there are any conflicts between the table and the contracting party displayed in the Account Center, the information set out in the Account Center shall prevail.
We have set up a dedicated personal data protection department (or data protection officer). If you have any questions, comments, or suggestions, please contact us or submit them to our global offices. If you want to exercise your privacy rights, or wish to raise or consult us on any privacy issues please visit our Data Subject Right Portal: https://www.huaweicloud.com/intl/en-us/personal-data-request.html.When submitting a request, set Requestor Type to Huawei Cloud User and specify Huawei Cloud Meeting in Description. You can also contact us by email [dposg@huaweicloud.com]. You can also raise a concern or lodge a complaint with a data protection authority or other official with jurisdiction.
11. Integrity and Applicability
The Huawei Cloud Privacy Statement is a general privacy statement applicable to Huawei Cloud products and services. The user rights and information security assurance measures specified in the Huawei Cloud Privacy Statement are applicable to Huawei Cloud Meeting users. If the Huawei Cloud Privacy Statement is inconsistent with this Statement when you use this Service, this Statement shall prevail. Content not specified in this Statement is subject to the Huawei Cloud Privacy Statement.
The local Huawei Cloud Meeting Privacy Statement (if any) may vary from this version due to legal and language differences. Where differences arise, the local version shall be used.
SUPPLEMENTAL TERMS – JURISDICTION-SPECIFIC
Some jurisdictions' laws contain additional terms for users of the Service, which are set out in this section.
If you are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our privacy policy above.
Honduras and El Salvador
The privacy statement of Huawei Cloud Meetings in these judicial regions is subject to the Spanish version. For details, see Spanish Privacy Statement.
Brazil
The privacy statement of Huawei Cloud Meetings in this judicial region is subject to the Portuguese version. For details, see Portuguese Privacy Statement.
Last Updated: August 21, 2024
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