Help Center/ Host Security Service/ User Guide (Paris)/ FAQs/ Agent FAQs/ What Can I Do If the Agent Status Is Still "Not installed" After Installation?
Updated on 2024-08-14 GMT+08:00
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What Can I Do If the Agent Status Is Still "Not installed" After Installation?

Precautions

On a server, you only need to install the agent once.

After the installation, you are advised to restart the servers before enabling HSS and binding quotas.

Possible Cause

Now both the (New) and (Old) consoles are in use. The agent and protection statuses of a server can be properly displayed on only one of the consoles.

For example, if you have installed the agent on server A on the old console and try installing it again on the new console, a message will be displayed indicating the installation has succeeded, but the installation status on the new console will still be Not installed.

Solution

Use only one console. Do not switch between the old and new consoles.

You can upgrade the agent to use (New). The upgrade is free of charge and does not affect services.

(New) added application protection capabilities, which are not available in the old version. You are advised to use the new version.

Parent topic: Agent FAQs