Three-Party Call
- Application scenario
After holding the call with user B, agent A makes an outbound call to user C. After setting up a call with user C, agent A adds user B to the call with user C, to form a three-party call. After the three-party call is successfully set up:
- If agent A releases the call first, a call is set up between user B and user C.
- If user B releases the call first, a call is set up between agent A and user C.
- If user C releases the call first, a call is set up between agent A and user B.
- If agent A must retrieve the call with user B, agent A invokes the interface described in Releasing a Connection of a Specified Number (the released number input at the interface is the number of user C).
- Prerequisites
- A call has been held by the agent.
- The agent is in the call state.
- Implementation process
For details, see Making a Three-Party Call.
- Triggered event
AgentEvent_Customer_Release
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