Help Center/ Document Database Service/ FAQs/ Database Connection/ What Should I Do If I Can't Connect to My DDS Instance Through DAS?
Updated on 2026-06-23 GMT+08:00
View PDF
Share

What Should I Do If I Can't Connect to My DDS Instance Through DAS?

  • If the following error information is displayed when you log in to your DDS instance through DAS, rectify the fault by referring to What Should I Do If I Fail to Connect to a DDS Instance?

    Command failed with error 18 (AuthenticationFailed): 'Authentication failed.' on server xxx.xxx.xx.xx:xxxx. The full response is { 'ok' : 0.0, 'errmsg' : "Authentication failed.", "code" : 18, "codeName" : "AuthenticationFailed" }

    Figure 1 Login failure

  • What can I do if the DAS console is not displayed after I click Log In in the Operation column of my instance on the Instances page?

    Configure your browser to allow pop-ups and try again.

Parent Topic: Database Connection