Help Center/ Cloud Trace Service/ FAQs/ What Can I Do If a Tracker Cannot Be Created on the CTS Console?

Updated on 2023-12-08 GMT+08:00

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What Can I Do If a Tracker Cannot Be Created on the CTS Console?

When you create a tracker on the CTS console, the system reports an error.

Press F12 to view the error information. If it is caused by a request failure, your browser may have an interception plug-in installed. Disable the plug-in so that requests can be created.
If you have the permission but cannot create a tracker, log in to the central region CN-Hong Kong to check whether CTS is enabled. If not, enable CTS in the central region by using the master account and then create a tracker.
If you still cannot create trackers after the preceding steps, submit a service ticket for Huawei technical support.

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

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