Help Center/ Cloud Server Backup Service/ FAQs/ About Backup/ What Can I Do If a Backup Cannot Be Deleted?
Updated on 2022-02-22 GMT+08:00
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What Can I Do If a Backup Cannot Be Deleted?

Symptom

The Delete button is unavailable, or a backup fails to be deleted.

Possible Causes

  • Cause 1: The backup is being created or is being used for restoration.
  • Cause 2: The backup is a cloud server backup and has been used to create an image, so that the Delete button for the backup is grayed out.
  • Cause 3: On the Volume Backup Service page, the Delete button for a backup is grayed out, and the backup is a CSBS backup.
  • Cause 4: A system exception occurs.

Solutions

  • Cause 1: The backup is being created or is being used for restoration.

    Wait until the backup is created or the restoration completes and then delete it.

    • If the backup is deleted successfully, no further action is required.
    • If the problem persists, see the solution for cause 2.
  • Cause 2: The backup is a cloud server backup and has been used to create an image, so that the Delete button for the backup is grayed out.

    Delete the image before deleting the backup.

    • If the backup is deleted successfully, no further action is required.
    • If the problem persists, see the solution for cause 3.
  • Cause 3: On the Volume Backup Service page, the Delete button for a backup is grayed out, and the backup is a CSBS backup.

    Go to the Cloud Server Backup Service page to delete the backup. After the backup is deleted, it is also removed from the Volume Backup Service page.

  • Cause 3: A system exception occurs.

    Delete the backup again. If the problem persists, submit a service ticket to reach technical support.

Parent topic: About Backup