Help Center/ Cloud Eye/ FAQs/ Product Usage/ Server Monitoring/ What Should I Do If There Are No GPU Monitoring Records?
Updated on 2026-03-05 GMT+08:00
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What Should I Do If There Are No GPU Monitoring Records?

If no data is displayed for the GPU, NPU, DAVP, or RoCE metrics, check whether your server supports these metrics. If your server supports them and the driver is running properly, upgrade the Agent to the enhanced edition.

  1. Uninstall the Agent of the basic edition.

    • Linux: Log in to the server and run the following command: 
      bash /usr/local/uniagent/script/uninstall.sh
    • Windows: In the C:\Program Files\uniagent\script directory where the Agent installation package is stored, double-click the uninstall.bat script.

  2. Install the Agent of the enhanced edition. Add .1 to the -t value in the installation command. For example, change -t a.b.c to -t a.b.c.1.
Table 1 Basic edition and enhanced edition of Cloud Eye Agent

Edition

Description

Basic edition

Provides basic OS monitoring metrics, such as CPU, memory, disk, NIC, and NTP metrics, helping you improve system performance.

Generally, the version number consists of three digits, for example, 2.7.5.

CAUTION:

Do not switch from the enhanced edition to the basic one as it could result in missing metrics.

Enhanced edition

Provides GPU, NPU, DAVP, RoCE, and BMS hardware monitoring, in addition to the capabilities provided in the basic edition.

Generally, the version number consists of four digits, for example, 2.7.5.1.

CAUTION:

Install the Agent of the enhanced edition if you indeed need it because it collects more metrics, which may occupy more server resources.
Parent topic: Server Monitoring