How Do I Handle the Email or Phone Call from the CA?

If you receive a certificate-related email or call during SSL certificate application, perform the processing according to the call or the instructions in the email as soon as possible after confirming that the certificate-related email or call is from the CA. This is to prevent the certificate approval progress from being affected.

The CA may send an email or make a call to you in the following cases:

• Verifying the domain name ownership
  • Cause: According to the specifications of the CA, you must complete domain name ownership verification to prove that you have the ownership of the bound domain name during SSL certificate application.
  • Solution: Verify the domain name ownership based on the email content. For details, see Verify the Domain Ownership.
• Organization Verification
  • Cause: The CA will contact you using the public phone number of the organization to check whether the organization initiates the certificate application, when you apply for an OV or EV certificate.
  • Solution: The CA will contact you using the public phone number of the organization. Please pay attention to and handle it in time.