Help Center/ My Account/ FAQs/ Basic Information (for HUAWEI ID)/ Basic Concepts/ What Can I Do If My New Account Name Does Not Take Effect and the Old Account Name Is Still Being Used?
Updated on 2026-11-02 GMT+08:00
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What Can I Do If My New Account Name Does Not Take Effect and the Old Account Name Is Still Being Used?

  1. Refresh the page, wait a few minutes, or sign in again using your browser's incognito or private mode.
  2. You have changed the account name in the Huawei account center, but the new account name conflicts with another Huawei Cloud account. In this case, the new account name can only be used to log in to your HUAWEI ID. Submit a service ticket to change it to another account name.
Parent topic: Basic Concepts