Help Center/ My Account/ FAQs/ Basic Information (for HUAWEI ID)/ Basic Concepts/ What Can I Do If My New Email Address Does Not Take Effect and the Old Email Address Is Still Being Used?
Updated on 2026-11-02 GMT+08:00
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What Can I Do If My New Email Address Does Not Take Effect and the Old Email Address Is Still Being Used?

  1. Refresh the page, wait a few minutes, or sign in again using your browser's incognito or private mode.
  2. You have changed the email address in the Huawei account center, but the new email address conflicts with an existing Huawei Cloud account. In this case, the new email address can be used only for sign-in using your HUAWEI ID, while the Huawei Cloud account center continues to use the old email address for notifications. Try changing to a different email address.
  3. For security reasons, changes made to your email address in the Huawei account center take effect three days after the update. Wait until the change becomes effective. If you need the change to take effect sooner, submit a service ticket and provide the required supporting documents.
Parent topic: Basic Concepts