Help Center/ Anti-DDoS Service/ FAQs/ AAD FAQs/ Fees/ Why Does My Payment Status Not Update After I Make a Payment?

Updated on 2023-03-23 GMT+08:00

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Why Does My Payment Status Not Update After I Make a Payment?

If you have not received any payment information after making a payment, and the payment status on the platform is not updated, the possible causes may be as follows:

Check whether the recharge number is correct in the transaction record.
The payment SMS message sent by the carrier is delayed. Contact the carrier or Huawei customer service to query the payment status.

Parent topic: Fees

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