Help Center/ Virtual Private Network/ FAQs/ FAQs - P2C VPN/ When a Client Fails to Connect to a VPN Gateway, No Error Information Is Displayed and the Client Is Always in Connecting State.
Updated on 2025-08-18 GMT+08:00
When a Client Fails to Connect to a VPN Gateway, No Error Information Is Displayed and the Client Is Always in Connecting State.
Symptom
When a client fails to connect to a vpn gateway, no error information is displayed and the client is always in connecting state.
Possible Causes
- The client device cannot access the Internet.
- The client version does not meet the requirements.
Procedure
- Verify that the client can ping the EIPs of the VPN gateway.
- If the client runs on the Windows operating system, disable the firewall function and try again.
- Use OpenVPN 2.5 or later.
If the problem persists, submit a service ticket to contact Huawei technical support.
Parent topic: FAQs - P2C VPN
What is your overall rating for this page?
0
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Thank you very much for your feedback. We will continue working to improve the documentation.
The system is busy. Please try again later.
