Help Center/ Virtual Private Network/ FAQs/ FAQs - P2C VPN/ When a Client Fails to Connect to a VPN Gateway, No Error Information Is Displayed and the Client Is Always in Connecting State.

Updated on 2025-08-18 GMT+08:00

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When a Client Fails to Connect to a VPN Gateway, No Error Information Is Displayed and the Client Is Always in Connecting State.

Symptom

When a client fails to connect to a vpn gateway, no error information is displayed and the client is always in connecting state.

Possible Causes

The client device cannot access the Internet.
The client version does not meet the requirements.

Procedure

Verify that the client can ping the EIPs of the VPN gateway.
If the client runs on the Windows operating system, disable the firewall function and try again.
Use OpenVPN 2.5 or later.

If the problem persists, submit a service ticket to contact Huawei technical support.

Parent topic: FAQs - P2C VPN

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