ALM-12038 Monitoring Indicator Dump Failure (For MRS 2.x or Earlier)

Description

This alarm is generated when dumping fails after monitoring indicator dumping is configured on MRS Manager.

This alarm is cleared when dumping is successful.

Attribute

Parameters

Impact on the System

The upper-layer management system fails to obtain monitoring indicators from the MRS Manager system.

Possible Causes

• The server cannot be connected.
• The save path on the server cannot be accessed.
• The monitoring indicator file fails to be uploaded.

Procedure

1. Contact the O&M personnel to check whether the network connection between the MRS Manager system and the server is normal.
   • If yes, go to 3.
   • If no, go to 2.

2. Contact the O&M personnel to restore the network and check whether the alarm is cleared.
   • If yes, no further action is required.
   • If no, go to 3.

3. Choose System > Monitor Dumping Configuration and check whether the FTP username, password, port, dump mode, and public key configured on the monitoring indicator dumping configuration page are consistent with those on the server.
   • If yes, go to 5.
   • If no, go to 4.

4. Enter the correct configuration, click OK, and check whether the alarm is cleared.
   • If yes, no further action is required.
   • If no, go to 5.

5. Choose System > Monitor Dumping Configuration and check the configuration items, including the FTP username, save path, and dumping mode.
   • If the FTP mode is used, go to 6.
   • If the SFTP mode is used, go to 7.

6. Log in to the server. In the default path, check whether the save path (relative path) has the read and write permission on the FTP username.
   • If yes, go to 9.
   • If no, go to 8.

7. Log in to the server. In the default path, check whether the save path (absolute path) has the read and write permission on the FTP username.
   • If yes, go to 9.
   • If no, go to 8.

8. Add the read and write permission and check whether the alarm is cleared.
   • If yes, no further action is required.
   • If no, go to 9.

9. Log in to the server and check whether the save path has sufficient disk space.
   • If yes, go to 11.
   • If no, go to 10.

10. Delete unnecessary files or go to the monitoring indicator dumping configuration page to change the save path. Check whether the alarm is cleared.
    • If yes, no further action is required.
    • If no, go to 11.

11. Collect fault information.
    1. On MRS Manager, choose System > Export Log.
    2. Contact the O&M engineers and send the collected logs.

Reference

None