Help Center/ MapReduce Service/ User Guide/ Alarm Reference (Applicable to MRS 3.x)/ ALM-12172 Failed to Report Metrics to Cloud Eye
Updated on 2024-04-11 GMT+08:00
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ALM-12172 Failed to Report Metrics to Cloud Eye

Alarm Description

After metric sharing is enabled for a cluster, the Controller periodically collects cluster metrics and reports them to Cloud Eye.

Alarm Attributes

Alarm ID

Alarm Severity

Auto Cleared

12172

Major

Yes

Alarm Parameters

Parameter

Description

Source

Specifies the cluster or system for which the alarm was generated.

ServiceName

Specifies the service for which the alarm was generated.

RoleName

Specifies the role for which the alarm was generated.

HostName

Specifies the host for which the alarm was generated.

Impact on the System

MRS monitoring metrics are unavailable on Cloud Eye.

Possible Causes

  • Failed to call Cloud Eye APIs due to insufficient permissions.
  • Failed to report data to Cloud Eye due to network problems.
  • Failed to report data to Cloud Eye due to internal errors.

Handling Procedure

  1. On FusionInsight Manager, choose O&M > Alarm > Alarms. On the page that is displayed, click in the row containing the alarm and view the additional information of the alarm.
  2. Rectify the fault based on the following scenarios:

    • If "Call CES to send metrics fail. Permission exception" is displayed in the additional information, the token of the resource tenant is invalid. Restart the Controller and obtain the token again.
    • If "Call CES to send metrics fail. Request CES error code xxx" is displayed in the additional information, an error occurs in the request to Cloud Eye. Check the network connectivity and authentication information.
    • If "Call CES to send metrics fail. CES internal error code xxx" is displayed in the additional information, the Cloud Eye service encounters an internal error and is unavailable. Contact O&M personnel and send collected fault logs.

Alarm Clearance

This alarm is automatically cleared after the fault is rectified.

Related Information

None