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- Introduction to KooGallery
-
Seller Guide
- Seller Registration
- Joint Operations Certification and Product Access
- Delivery Methods
- Seller Management
- Product Management
- Service Supervision
- Transaction Management
- Settlement Management
- Bill Management
- Invoice Management
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FAQs
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Seller Registration
- What Are the Conditions for Registering with Huawei Cloud KooGallery?
- What Enterprise Certificates Are Needed for the Registration?
- Can an Individual User Become a Seller on KooGallery?
- What Benefits Can I Obtain After Registering with KooGallery?
- Do I Need to Pay Deposit If I Register with KooGallery?
- How Long Does It Take to Review the Registration Application?
- How Do I Change the Company Name?
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Product Release
- How Do I Release Products on KooGallery?
- How Do I Release a Trial SaaS Specification?
- Why Can't I Select an Image as an Image Asset?
- How Long Is the Validity Period of Products on KooGallery?
- What Are the Requirements for a Product Name?
- What Are the Requirements for a Product Logo?
- What Are the Requirements for a Product Overview?
- What Are the Requirements for a Product Introduction?
- What Are the Requirements for the End User License Agreement?
- What Are the Requirements for After-Sales Support?
- What Are the Requirements for the User Guide?
- What Are the Requirements for a Business Letter?
- What Are the Requirements for a Software Copyright Certificate?
- Billing and Settlement
- Others
-
Seller Registration
-
User Guide
- Support You May Need
- Product Purchase
- Product Use
- Service Supervision
- After-Sales Support
- Renewal Management
- Unsubscription Management
- Invoice Management
- Agencies
-
FAQs
- What Is Huawei Cloud KooGallery?
- What Software and Services Are Provided on KooGallery?
- How Do I Purchase Cloud Applications on KooGallery?
- Why Can't I Use the Pay-per-Use or Yearly/Monthly Billing Mode for Certain Products?
- How Do I View Purchased Applications?
- How Do I Request Invoices After Purchasing Products from KooGallery?
- What Do I Do If I Encounter a Problem When Using a Product?
- How Do I Renew Purchased Applications?
- What Do I Do If No Applications or Services Meet My Requirements?
- How Do I Contact a Seller?
- What Do I Do If I Cannot Contact a Seller?
- Does Huawei Cloud Support Login Through Third-Party Website?
- Reseller Guide
- Access Guide
Show all
Supervising License Products
After purchasing a license, view the delivery progress of the license and accept the license on the My KooGallery > Service Supervision page. If the seller has not updated the service supervision process, send a reminder to the seller.
If the service supervision process of an order is not complete, the order is in the Processing state. The order status will change to Completed 3 hours after you confirm to accept the product.
Overall Process
- After purchasing a license, view the service flow status on the My KooGallery > Service Supervision page.
You do not need to submit additional requests for the license. By default, the service flow status changes to Waiting for the seller to provide the service upon your payment.
- After the seller delivers the license offline and updates the service flow status, the order status changes to Waiting for the user to confirm acceptance. You can view the delivery status of the license on the My KooGallery > Service Supervision page.
- After receiving the license offline, accept the license on the My KooGallery > Service Supervision page. Reject the license if it has not been delivered to you or you are not satisfied with it.
Procedure
- Log in to Huawei Cloud KooGallery and go to the My KooGallery > Service Supervision page.
- Set search criteria, and click Confirm Acceptance in the Operation column of the row containing the target transaction record.
- If you have received the license and are satisfied with it, click Accept service.
NOTE:
After the seller delivers the product and updates the service flow status on KooGallery, you can accept or reject the product, or submit an appeal after you have rejected the product twice.
- In the displayed dialog box, click OK.
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