Help Center/ Billing Center/ User Guide/ Overview/ Message Receiving and Management
Updated on 2024-08-15 GMT+08:00
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Message Receiving and Management

Messages for Yearly/Monthly Resources

Table 1 Messages for yearly/monthly resources

When to Notify

Type

Description

Resources are about to expire.

Product resource to expire
  • For resources in Manual Renewals, you will be notified 15, 7, 3, and 1 day before the expiration date.
  • For resources in Renewals Canceled, you will be notified 3 days before the expiration date.
  • For resources in Auto-Renewals and Pay-per-Use After Expiration, you will not be notified.
  • For resource packages, reserved instances (RIs), and savings plans, you will be notified 15, 7, 3, and 1 day before the expiration date.

Resources are about to be frozen.

To be frozen

You will be notified on the first day your resources enter the grace period and 3 days, and 1 day before your resources are frozen.

Resources are about to be released.

To be released

You will be notified on the first day your resources enter the retention period, and 14, 7, 3, and 1 day before your resources are deleted.

Auto-renewal is enabled.

Product auto-renewed

You will be notified of a successful auto-renewal.

Auto-renewal failure

Auto-renewal is initiated 7 days before the expiration date. If auto-renewal failed, you will be notified 5 and 2 days before the expiration or freezing date, on the expiration or freezing date, 6 and 2 days before the release date, and on the release date.

Resources have been released or unsubscribed from.

Product resource released

You will be notified when the resources are unsubscribed from or released.

Resources are provisioned.

Created or enabled

You will be notified of resources provisioned within one hour.

If your resources are about to expire, to be frozen, or to be released on the same day, you will be notified of renewals only once.

Messages for Pay-per-Use Resources

After the expenditure quota reaches the upper limit, if you do not make payments in a timely manner or contact your account manager to increase the quota, the resources under your account enter the grace period and retention period. During the period, you will be notified of payments. After the retention period ends, the resources will be released.

Table 2 Messages for pay-per-use resources

When to Notify

Type

Description

The expenditure quota is insufficient.

Account balance

After your quota usage reaches 80%, you will be notified once every hour and three consecutive times at most.

Resources are about to be frozen.

To be frozen

After your quota is used up, the resources under your account enter the grace period. After the grace period ends, they will be frozen.

You will be notified 15, 7, 3, and 1 day before your resources are frozen.

Resources are about to be released.

To be released

If you do not pay before the grace period ends, the resources under your account enter the retention period. After the retention period ends, they will be released.

You will be notified 15, 7, 3, and 1 day before your resources are released.

Message Management Settings

  1. You can receive messages via SMS, email, in-app message, WeCom robot, DingTalk, and Feishu robot. Log in to the Message Center to configure the way you need to receive messages.
  2. If you want to reduce messages or do not want to receive any messages, you can also configure it in the Message Center.
Parent topic: Overview