Help Center/ Web Application Firewall/ Troubleshooting/ Troubleshooting Certificate and Cipher Suite Issues/ Why Are HTTPS Requests Denied on Some Mobile Phones?
Updated on 2024-11-05 GMT+08:00
Why Are HTTPS Requests Denied on Some Mobile Phones?
Symptom
Open the browser on the mobile phone and access the protected domain name. If a page similar to Figure 1 is displayed, the HTTPS request on the mobile phone is abnormal.
Causes
The uploaded certificate chain is incomplete.
Solution
Fix the issue by referring to How Do I Fix an Incomplete Certificate Chain?
Parent topic: Troubleshooting Certificate and Cipher Suite Issues
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