Help Center/ Web Application Firewall/ Troubleshooting/ Troubleshooting Certificate and Cipher Suite Issues/ Why Are HTTPS Requests Denied on Some Mobile Phones?

Updated on 2024-11-05 GMT+08:00

View PDF

Why Are HTTPS Requests Denied on Some Mobile Phones?

Symptom

Open the browser on the mobile phone and access the protected domain name. If a page similar to Figure 1 is displayed, the HTTPS request on the mobile phone is abnormal.

Figure 1 Access failed
Click to enlarge

Click to enlarge

Causes

The uploaded certificate chain is incomplete.

Solution

Fix the issue by referring to How Do I Fix an Incomplete Certificate Chain?

Parent topic: Troubleshooting Certificate and Cipher Suite Issues

Previous topic: Why Does My Certificate Not Match the Key?

Next topic: What Do I Do If the Protocol Is Not Supported and the Client and Server Do Not Support Common SSL Protocol Versions or Cipher Suites?

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel