Help Center/ ROMA Connect/ Troubleshooting/ Device Integration/ Failed to Connect to ROMA Connect Using the MQTTBox Client
Updated on 2025-07-17 GMT+08:00
Failed to Connect to ROMA Connect Using the MQTTBox Client
Possible Cause
The possible causes are as follows:
- The MQTT Client Id, Host, Username, and Password in the connection configuration are incorrect.
- Append timestamp to MQTT client id? is selected.
Solution
- On the MQTT CLIENT SETTINGS page, check whether MQTT Client Id, Host, Username, and Password are correctly configured.
- Unselect Append timestamp to MQTT client id?

Parent topic: Device Integration
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