Updated on 2022-09-14 GMT+08:00
How Long Does It Take to Get a Response?
HUAWEI CLOUD provides 24/7 technical support services. Time of the first response to the customer case request is related to the subscribed support plan level and case severity.
Parent topic: General
General FAQs
- Can a Support Plan Be Shared Among Multiple Users?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
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