KooGallery
KooGallery
- Introduction to KooGallery
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Seller Guide
- Seller Registration
- Joint Operations Certification and Product Access
- Delivery Methods
- Seller Management
- Product Management
- Service Supervision
- Transaction Management
- Settlement Management
- Bill Management
- Invoice Management
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FAQs
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Seller Registration
- What Are the Conditions for Registering with Huawei Cloud KooGallery?
- What Enterprise Certificates Are Needed for the Registration?
- Can an Individual User Become a Seller on KooGallery?
- What Benefits Can I Obtain After Registering with KooGallery?
- Do I Need to Pay Deposit If I Register with KooGallery?
- How Long Does It Take to Review the Registration Application?
- How Do I Change the Company Name?
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Product Release
- How Do I Release Products on KooGallery?
- How Do I Release a Trial SaaS Specification?
- Why Can't I Select an Image as an Image Asset?
- How Long Is the Validity Period of Products on KooGallery?
- What Are the Requirements for a Product Name?
- What Are the Requirements for a Product Logo?
- What Are the Requirements for a Product Overview?
- What Are the Requirements for a Product Introduction?
- What Are the Requirements for the End User License Agreement?
- What Are the Requirements for After-Sales Support?
- What Are the Requirements for the User Guide?
- What Are the Requirements for a Business Letter?
- What Are the Requirements for a Software Copyright Certificate?
- Billing and Settlement
- Others
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Seller Registration
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User Guide
- Support You May Need
- Product Purchase
- Product Use
- Service Supervision
- After-Sales Support
- Renewal Management
- Unsubscription Management
- Invoice Management
- Agencies
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FAQs
- What Is Huawei Cloud KooGallery?
- What Software and Services Are Provided on KooGallery?
- How Do I Purchase Cloud Applications on KooGallery?
- Why Can't I Use the Pay-per-Use or Yearly/Monthly Billing Mode for Certain Products?
- How Do I View Purchased Applications?
- How Do I Request Invoices After Purchasing Products from KooGallery?
- What Do I Do If I Encounter a Problem When Using a Product?
- How Do I Renew Purchased Applications?
- What Do I Do If No Applications or Services Meet My Requirements?
- How Do I Contact a Seller?
- What Do I Do If I Cannot Contact a Seller?
- Does Huawei Cloud Support Login Through Third-Party Website?
- Reseller Guide
- Access Guide
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What Are the Requirements for After-Sales Support?
What Are the Requirements for After-Sales Support?
Updated on 2023-12-27 GMT+08:00
List the content your service offers according to the example in this chapter, including at least the service time, type, and email address. Provide services in English or local languages of the service regions during the service time. Set your service time for at least 8 hours a day and 5 days a week in the service regions.
- Time: Add the time zone to the end of the service time, for example, (GMT+08:00).
- Services: Describe the after-sales services that your company provides.
- Hotline: Provide a valid hotline number.
- Email address: Enter an email address that can receive emails and reply to customers in a timely manner.
Example
Time: 08:00–17:00 (GMT+01:00)
Services: *****
Hotline: 00**-*****
Email address: ****@***
NOTICE:
NOTICE:
Ensure that your hotline and email address can be contacted and you can provide after-sales services as soon as possible. If customers purchasing a product complain that the hotline cannot be connected or they do not receive any reply after sending emails for multiple times, KooGallery will remove the product from the catalog.
Parent topic: Product Release
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