- Introduction to KooGallery
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Seller Guide
- Seller Registration
- Joint Operations Certification and Product Access
- Delivery Methods
- Seller Management
- Product Management
- Service Supervision
- Transaction Management
- Settlement Management
- Bill Management
- Invoice Management
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FAQs
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Seller Registration
- What Are the Conditions for Registering with Huawei Cloud KooGallery?
- What Enterprise Certificates Are Needed for the Registration?
- Can an Individual User Become a Seller on KooGallery?
- What Benefits Can I Obtain After Registering with KooGallery?
- Do I Need to Pay Deposit If I Register with KooGallery?
- How Long Does It Take to Review the Registration Application?
- How Do I Change the Company Name?
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Product Release
- How Do I Release Products on KooGallery?
- How Do I Release a Trial SaaS Specification?
- Why Can't I Select an Image as an Image Asset?
- How Long Is the Validity Period of Products on KooGallery?
- What Are the Requirements for a Product Name?
- What Are the Requirements for a Product Logo?
- What Are the Requirements for a Product Overview?
- What Are the Requirements for a Product Introduction?
- What Are the Requirements for the End User License Agreement?
- What Are the Requirements for After-Sales Support?
- What Are the Requirements for the User Guide?
- What Are the Requirements for a Business Letter?
- What Are the Requirements for a Software Copyright Certificate?
- Billing and Settlement
- Others
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Seller Registration
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User Guide
- Support You May Need
- Product Purchase
- Product Use
- Service Supervision
- After-Sales Support
- Renewal Management
- Unsubscription Management
- Invoice Management
- Agencies
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FAQs
- What Is Huawei Cloud KooGallery?
- What Software and Services Are Provided on KooGallery?
- How Do I Purchase Cloud Applications on KooGallery?
- Why Can't I Use the Pay-per-Use or Yearly/Monthly Billing Mode for Certain Products?
- How Do I View Purchased Applications?
- How Do I Request Invoices After Purchasing Products from KooGallery?
- What Do I Do If I Encounter a Problem When Using a Product?
- How Do I Renew Purchased Applications?
- What Do I Do If No Applications or Services Meet My Requirements?
- How Do I Contact a Seller?
- What Do I Do If I Cannot Contact a Seller?
- Does Huawei Cloud Support Login Through Third-Party Website?
- Reseller Guide
- Access Guide
Order and Transaction Settlement Mechanism
Settlement Bill Cycle
- For a purchase order of a yearly or monthly product, the settlement bill cycle starts when the instance or the service in the order is enabled.
- For a renewal order of a yearly or monthly product, the settlement bill cycle starts when the product or the service in the order is enabled.
- For the transactions of a pay-per-use product, the settlement bill cycle is determined by the actual consumption time of the product.
Settlement Rule for Unsubscriptions
When a Huawei Cloud user applies for a refund after unsubscription and Huawei Cloud confirms that the refund application meets required standards, Huawei Cloud will send a refund notification to the seller and user. If the product payment has been settled with the seller, Huawei Cloud will deduct the refund amount from the seller's settlement amount in the current month or the following month after refunding the user's money. If the settlement amount is insufficient for the refund, Huawei Cloud will deduct the refund amount from the deposit of the seller (if any). If the amount is still insufficient, the seller shall pay the amount to Huawei Cloud in other ways.
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