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Help Center/ KooGallery/ Seller Guide/ Transaction Management/ Querying Orders

Querying Orders

Updated on 2022-12-02 GMT+08:00

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You can view transaction details of your products in yearly/monthly and one-time billing modes.

Procedure

Go to the Seller Console.
In the navigation pane, choose Transaction Management > Orders.
Set search criteria, and click Search.

You can search the transaction records to be viewed.
Locate a transaction record, and click Details in the Operation column to view details about a single transaction, including product, order, and customer details.

Order Status

Order Status	Description
Processing	Resources in an order are not successfully provisioned or services in the order are not delivered after successful payment. Orders in this state include orders of licenses and professional services that are still under service supervision.
Canceled	An unpaid order is automatically canceled by the system or is canceled by the customer.
Completed	The entire process of an order, covering subscription, upgrade (change), renewal, and unsubscription, is complete.
Pending payment	A placed order has not been paid.

Parent topic: Transaction Management

Previous topic: Transaction Management

Next topic: Managing Sales Configurations

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