Third-Party Software Support
Third-party software support is introduced by HUAWEI CLOUD to share with customers experience in using third-party software during development, operation, and O&M, and help customers resolve difficulties in service deployment and O&M. The suggestions on third-party software provided by the HUAWEI CLOUD service assurance team are only for experienced system administrators or other related IT personnel. HUAWEI CLOUD is not responsible for the implementation of these suggestions.
HUAWEI CLOUD will recommend solutions to problems that occur when you deploy or run services using third-party software:
- Tools for easy access to HUAWEI CLOUD servers to deploy services: OpenVPN, SSH, mstsc, SCP, and SFTP.
- HUAWEI CLOUD server security policy configuration tools: Linux iptables and Windows Firewall.
- Common databases: MySQL and Microsoft SQL Server.
- Common web servers: Apache, Nginx, and IIS.
For third-party application problems beyond the preceding scope, contact your application provider or ask for help from relevant application communities. You can also purchase third-party software or services from HUAWEI CLOUD Marketplace or seek help from the forum of HUAWEI CLOUD Community.
HUAWEI CLOUD does not guarantee to provide suggestions on all problems within the third-party application scope. The following table Table 1 lists the supported third-party software:
| Category | Third-Party Software | Supported Version | Support Available |
|---|---|---|---|
| Remote access and file copying tools | OpenVPN | Official OpenVPN releases (later than 2.1) compatible with all Linux and Windows system images provided by Huawei Cloud | Troubleshooting of issues when installing and starting OpenVPN Troubleshooting of connection failures on the service side |
| SSH | Native SSH on each Linux image provided by Huawei Cloud | Troubleshooting of issues when starting the SSH service Troubleshooting of connection failures on the service side | |
| MSTSC | Native MSTSC on each Windows image provided by Huawei Cloud | Troubleshooting of issues when starting Remote Desktop Services (RDS) on the server side | |
| SCP | Native SCP on each Linux image provided by Huawei Cloud | Troubleshooting of SCP connection errors Troubleshooting of connection failures on the service side | |
| SFTP | Native SFTP on each Linux image provided by Huawei Cloud | How to log in to the FTP server using a system account Troubleshooting of connection failures on the service side | |
| Security policy tools | Linux iptables/firewall | Linux images provided by Huawei Cloud | Basic syntax rules for allowing traffic in iptables and firewall |
| Windows firewall | Windows images provided by Huawei Cloud | How to add basic inbound and outbound rules | |
| Common databases | MySQL | Official MySQL 5.x releases compatible with all Linux and Windows images provided by Huawei Cloud | Installation and deployment recommendations Troubleshooting of common connection problems |
| Microsoft SQL Server | Microsoft SQL Server 2008 and 2012 | Installation and deployment recommendations Troubleshooting of common connection problems | |
| Common web servers | Apache | Later than Apache 2.2 | Installation and deployment recommendations Troubleshooting of common connection problems |
| Nginx | Later than Nginx community 1.8 | Installation and deployment recommendations Troubleshooting of common connection problems | |
| IIS | Later than IIS 7.0 | Installation and deployment recommendations Troubleshooting of common connection problems |
HUAWEI CLOUD will launch more refined third-party software support services as the business continuously grows.
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