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Support Plans
Support Plans
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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Support Channels
- Billing
- price
- User Guide
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FAQs
-
General
- Can a Support Plan Be Shared Among Multiple Users?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
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General
On this page
Show all
Service Scope
Updated on 2022-09-14 GMT+08:00
- Solutions to HUAWEI CLOUD account, billing, and quota adjustment issues.
- Advice on the use of HUAWEI CLOUD technologies, products, and solutions.
- Best practices in using HUAWEI CLOUD technologies, products, and solutions.
- Assistance in troubleshooting when using HUAWEI CLOUD products.
- Advice and troubleshooting assistance when using HUAWEI CLOUD APIs and SDKs.
- Guidance on and assistance with third-party software configuration when using HUAWEI CLOUD products.
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