Service Statement

This Service Statement (hereinafter referred to as "this Statement" and "this Agreement") describes your rights, obligations, and responsibilities during your use of Huawei Cloud Server Migration Service (SMS). Please carefully read and fully understand the terms, especially those highlighted in bold that have significant impact on your rights, such as limitations and exclusions of liability.

You understand and agree that by using any service in this Statement, you are deemed to have read and agree to the General Terms of Service in this Statement and the Dedicated Terms of Service for the service you use. This Statement shall become legally binding on you. If you do not agree to part or all of the terms of this Agreement, you shall stop using related services.

1. General Terms of Service

1.1 Contracting Entity: This Statement is entered into by and between Huawei Cloud Computing Technologies Co., Ltd. (or referred to as "Huawei Cloud", or "We") and you (or "User"). Once this Statement takes effect, it has legal effect between you and Huawei Cloud. You acknowledge that you are a natural person, legal person, or other organization that has full capacity for civil conduct, and may independently carry out civil juristic acts. If you do not have the preceding qualifications, do not use this Service. Otherwise, you and your guardian shall bear all consequences caused thereby. In addition, Huawei Cloud has the right to cancel (permanently freeze) your account and claim compensation from you and your guardian. In the event that you register on behalf of a company or other legal entity or use this Service in a manner permitted by Huawei Cloud, you represent and warrant that you have the right to bind the company or legal entity to the terms of this Statement.

1.2 Separate Agreement: If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate this Service, you may sign a separate agreement with us or our partners. You acknowledge and agree that you will remain bound by the separate agreement mentioned in this article if you are authorized to access and use this Service. If this Statement conflicts with the separate agreement, the separate agreement shall prevail.

1.3 Agreement Update: This Statement is subject to change. We will notify you of any changes to this Statement by posting a notice on our website or by other means. You can also visit our website to read the latest service statement. If you do not agree to part or all of the latest Statement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest Statement.

1.4 Service Maintenance: We may perform maintenance on this Service from time to time, including application upgrades, patch installations, or bug fixes. We will make our best, reasonable efforts to notify you when such events are planned (except for emergency maintenance). You agree to make your best, reasonable efforts to comply with any notified cooperation requirements.

1.5 Your Content

1.5.1 The definition and related regulations of "Your Content" are subject to the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html).

1.5.2 In terms of your content, except as required by laws and regulations or for your use of this Service, Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.

1.5.3 You have the right to upload, delete, and modify your content. Exercise caution when deleting or modifying data, as you will bear the consequences of the operations.

1.5.4 You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.

1.6 You promise to take responsibility for your end users. If your end users violate laws or regulations when using services related to this Statement, or improperly use related services and cause damages to third parties or Huawei Cloud, you shall be liable for compensation.

1.7 Our Limited Warranty

1.7.1 The provision of a Huawei Cloud service is based on the availability status and product features of the cloud service at the time of provisioning, and does not constitute a commitment of Huawei Cloud to providing the cloud service for a long time after a certain lifecycle of the cloud service ends.

1.7.2 You understand and agree to our limited warranty in terms of the SLA in Clause 4.3 "Our Limited Warranty" of the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration/sa_cua.html).

1.8 Statement by Both Parties

1.8.1 You understand and agree that your use of this Service must comply with applicable laws and regulations. We provide you with standard services only in accordance with your instructions and are not responsible for the legal compliance of your use of this Service. If we reasonably believe that you have violated laws, regulations, or the rights of third parties when using this Service, or violated the terms of related agreements (including Legal Statement, Privacy Statement, Acceptable Use Policy, Huawei Cloud Customer Agreement, and other agreements related to you on the Huawei Cloud official website) ("Prohibited Content"), we have the right to delete prohibited content, prohibit your use of related services and access to related content, or suspend services. In addition, you shall compensate for all losses caused to Huawei Cloud due to your faults.

1.8.2 Huawei Cloud provides O&M only for Huawei Cloud services. You shall ensure the security and stability of your network and devices. If any device fault or network interruption occurs due to your own or third-party reasons, you shall resolve the issue in a timely manner to avoid any impacts on Huawei Cloud services.

1.8.3 When the lifecycle of a specific cloud service product reaches the end of marketing (EOM), end of service and support (EOS), or end of all service activities, we will make our best commercial efforts to notify you. After reading and understanding the notification, you can upgrade related services or migrate related services to updated software and hardware.

1.9 Disclaimer

1.9.1 You understand and agree that we are not liable for unavailability of this Service in the following situations:

1) Service unavailability or any legal consequences caused by your refusal to provide relevant information or the information provided does not meet service requirements

2) Service unavailability due to force majeure

3) Service unavailability due to your reasons or other non-Huawei Cloud reasons

4) Service unavailability during regular service maintenance

1.9.2 You understand and agree that before the lifecycle of a specific cloud service reaches the end of all service activities, we will make our best commercial efforts to notify you. You need to migrate or upgrade related workloads within a certain time window based on the notification of Huawei Cloud. If you do not upgrade the cloud service to a new version available, you agree that Huawei Cloud has the right to automatically upgrade it when the right opportunity comes. We shall not be held liable for any potential service outage arising from the upgrade.

2.0 SMS Service Terms

2.1 Service Content

This Service helps you migrate servers from on-premises infrastructure, private clouds, or public clouds to Huawei Cloud.

2.2 Collection and Processing of Your Personal Data

You understand and agree that you authorize us to collect and use your personal data for the purposes of providing this Service. The data includes (1) system configuration details of source servers; (2) hardware details of source servers; (3) disk details of source servers; (4) IP addresses of source servers; (5) IP addresses of target servers. Your personal data will be processed within the borders of the People's Republic of China and will be deleted immediately when you delete migration tasks on the console of this Service. You understand that the above data is necessary to provide services to you. If you choose not to provide or authorize us to collect and use of the above information, Huawei Cloud will not be able to provide you with this Service. For the entire service process, you understand and agree that Huawei Cloud is entitled to collect, use, and process your personal data in accordance with the Privacy Statement (https://www.huaweicloud.com/intl/en-us/declaration/sa_prp.html).

2.3 Processing Your Content Data

You understand and agree that you and/or your end users entrust us to process your source server information and the data contained in the source servers in any format when using SMS. You have full ownership and control over the data. You are responsible for the legality of the source and acquisition of such data as well as the legality of migrating it from source servers to the target servers, including but not limited to the compliance of cross-border data transfer. Huawei Cloud is entrusted to process your data in order to migrate the source server system and data contained on them to target servers on Huawei Cloud. Your aforementioned data will be processed within the People's Republic of China. You can control your aforementioned data at your own discretion.

2.4 Cooperation You Need to Provide

Creating agent images

Security standards iterate and security vulnerabilities develop over time. Before the migration, you need to create agent images and perform security scanning and hardening on the images. SMS provides standard agent images for you to test SMS availability. Do not use them to migrate your services.

Configuring security groups of target servers

SMS requires that traffic from source servers be allowed over specified ports on target servers. You need to configure security groups of target servers to allow only access from source servers and take other necessary measures to ensure migration security.

2.5 Service Pricing

SMS is free, but you are billed at standard rates for the EVS disks, EVS disk snapshots, and data transfer generated during the migration process.

• EVS disk

  SMS creates and attaches a 40 GB EVS disk to each target server temporarily during the migration. These EVS disks are billed on a pay-per-use base. After the migration is complete, these EVS disks will be released. Do not delete these EVS disks during the migration or change their billing modes to yearly/monthly, or the migration will fail.

• EVS disk snapshot

  SMS creates snapshots of target servers for service cutover, data synchronization, and target server clones.

• Data transfer

  Traffic is generated during the migration and is billed as follows:

  • If the source public IP address is billed by bandwidth and you use the fixed bandwidth for migration over the Internet, the traffic you used will not be billed.
  • If the source public IP address is billed by traffic and you migrate data over the Internet, the price is calculated by multiplying the unit price of the traffic by the amount of data migrated. For details about the unit price of the traffic, contact the provider of the source public IP address. The amount of data migrated is the actual usage of disks on source servers.

  For example, if the public IP address of a source server is billed by traffic, the unit price is $0.15 USD/GB, and the total disk size of a source server is 500 GB (including 300 GB of used space), the cost is $45 USD (0.15 x 300). Note that this fee is billed by the provider of the source public IP address.

• If you use Direct Connector Virtual Private Network (VPN) for migration, the cost depends on the price of your Direct Connect or VPN connections.

2.6 Disclaimer

• License invalidity

  After OSs, applications, and files are migrated from source servers to target servers, the SIDs and MAC addresses of the servers will change, and some OS or application licenses may become invalid. SMS is not responsible for this type of issue. You can use the license server on Huawei Cloud to obtain new Windows OS licenses and update or obtain application licenses at your own expense.

• Fees or data damage caused by your operations

  Before a migration is complete, do not perform operations on the OS or disks of the target server, including but not limited to changing the OS and reinstalling the OS. SMS is not responsible for any fees or data damage incurred.

• Target server disk formatting

  During the migration, disks on the target server are formatted and re-partitioned based on the source disk settings. Any existing data on the target server will be lost. Before the migration, make sure you have backed up any data on the target server that you need to save and ensure that the disks can be formatted.

• Migration errors caused by source servers

  SMS is not responsible for migration errors caused by source server problems, including but not limited to damaged hardware (such as damaged disks and NICs), improper configurations, or software incompatibility (such as incompatible OSs and applications), damaged data files, heavy service traffic, and slow network speed. You can fix these problems by yourself, but if any such problems persist, you can contact Huawei Cloud for assistance. Huawei Cloud will make every effort to assist in resolving the problems but does not guarantee all possible problems can be resolved. Many problems on a source server may lead to migration errors, for example:

  1. A faulty source server OS. For example, a Windows startup file is damaged or missing.
  2. An incorrectly configured source server OS. For example, GRUB or fstab may be incorrectly configured on the source server.
  3. Source server network problems. For example, the source server cannot access the Internet, the network speed is too slow, or the SSH connection or firewall is faulty.
  4. Slow I/O on source server disks, too much incremental data, scattered effective clusters (on Windows), or too many small files (on Linux). These problems can slow down the migration or synchronization progress.
  5. An incompatible source platform service or software.
  6. The Agent is disabled by a source platform service or software, or the I/O monitoring is disabled by antivirus software on the source server.
• If your target servers on Huawei Cloud cannot be started after the migration is complete, Huawei Cloud can provide technical support to help you solve problems, but does not promise that the all possible problems can be resolved.
• To ensure compatibility with Huawei Cloud, SMS modifies the system configurations of target servers. SMS can ensure data consistency before and after the migration but cannot ensure that your services run properly after the migration. You need to modify related service configurations afterwards.
• You are advised not to add data to target servers before the service cutover or to source servers after the service cutover. If new data is generated on both your source and target servers after the service cutover, SMS cannot combine data on the source and target servers. If you want to combine the new data on the source and target servers, you must design your own solution.

2.7 Other Special Notes

• Log printing

  During the migration, SMS prints logs on the source and target servers. After the migration is complete, SMS automatically deletes the logs on the target server, and you need to manually delete the logs from the source server. The logs contain the IP addresses and disk, mounting, and fstab details. Logs on the source server will not be uploaded to SMS.

• Configuration modification

  To ensure that target servers can be started properly after the migration is complete, SMS modifies the boot, network, and system configurations of the servers.

• Cross-border data transfer

  SMS is only responsible for point-to-point data migration from source servers to target servers. It is unaware of the data migrated. If your server data needs to be migrated across borders, you must ensure the compliance of the migration.

Last updated: July 11, 2023