Help Center/ Virtual Private Network/ Billing/ Renewal/ Auto-renewing a Subscription
Updated on 2024-03-05 GMT+08:00
View PDF

Auto-renewing a Subscription

Auto-renewal can prevent VPN gateways from being automatically deleted if you forget to manually renew them. The auto-renewal rules are as follows:

  • The first auto-renewal date is based on the VPN gateway expiry date and the billing cycle.
  • The auto-renewal period of a VPN gateway varies according to how you enable auto-renewal.
  • You can enable auto-renewal anytime before a VPN gateway expires. By default, the system will make the first attempt to charge your account for the renewal at 03:00, seven days before the expiry date. If this attempt fails, it will make another attempt at 03:00 every day until the subscription is renewed or expires.
  • After auto-renewal is enabled, you can still renew VPN gateways manually if you want to. After a manual renewal is complete, auto-renewal is still valid, and the renewal fee will be deducted from your account seven days before the new expiry date.
  • By default, the renewal fee is deducted from your account seven days before the new expiry date. You can change this auto-renewal payment date as required.

For more information about auto-renewal rules, see Auto-Renewal Rules.

Prerequisites

A yearly/monthly VPN gateway has not yet expired.

Enabling Auto-renewal During Purchase

You can enable auto-renewal on the VPN gateway purchase page, as shown in Figure 1.

Figure 1 Enabling auto-renewal

If you enable auto-renewal when purchasing a VPN gateway, the auto-renewal periods are as follows:

  • Monthly billing: Your subscription will be renewed on a monthly basis.
  • Yearly billing: Your subscription will be renewed on a yearly basis.

Enabling Auto-renewal on the Renewals Page

  1. Go to the Billing Center > Renewals page.
  2. Set search criteria.

    • You can view the resources for which auto-renewal has been enabled on the Auto Renewals page.
    • You can enable auto-renewal for resources on the Manual Renewals, Pay-per-Use After Expiration, and Renewals Canceled tab pages.

  3. Enable auto-renewal for yearly/monthly resources.

    • Enabling auto-renewal for a single resource: Select the VPN gateway for which you want to enable auto-renewal, and choose More > Enable Auto-Renew in the Operation column.
    • Enabling auto-renewal for multiple resources at a time: Select the VPN gateways for which you want to enable auto-renewal, and click Enable Auto-Renew above the list.

  4. Select a renewal period, specify the number of auto-renewals, and click Pay.

    When auto-renewal is enabled on the Renewals page, the auto-renewal period is subject to the selected renewal period and the number of auto-renewals. For example, if you set the renewal period to three months and do not set the number of auto-renewals, your subscription is automatically renewed for three months before each expiration.

Parent topic: Renewal