Arrears

Updated on 2025-02-26 GMT+08:00

View PDF

If there is not a sufficient account balance to pay for your bill and there is no other payment method configured, your account will go into arrears. If you want to continue using your SFS Turbo file systems, you will need to top up your account in a timely manner.

Arrears Reason

You have pay-per-use SFS Turbo file systems running for some time, and your configured payment method or top-up account cannot pay for your bill.

Arrears Impact

Yearly/Monthly
This is a pre-paid billing mode, so you can continue using yearly/monthly SFS Turbo file systems even if your account is in arrears. However, you cannot perform operations such as purchasing new SFS Turbo file systems, expanding the file system capacity, or renewing file systems, because they will generate new expenditures.
Pay-per-Use
If your account is insufficient to pay your amount due, your account goes into arrears, and your pay-per-use file systems enter a grace period. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing & Costs > Overview page and pay any past due balance as needed.

If you do not bring your account current before the grace period ends, your file system enters a retention period and its status turns to Frozen. You cannot perform any operations on the file system while it is in the retention period. For example, file system I/Os will be restricted.

If you do not bring your account balance current before the retention period ends, the file systems will be released and the data cannot be restored.

Figure 1 Life cycle of a pay-per-use SFS Turbo file system