Arrears

Arrears Reason

If your configured payment method or top-up account cannot pay for the bills generated by HSS professional, or container edition, your account will fall into arrears.

Arrears

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly HSS resources even if your account is in arrears. However, you cannot perform operations such as purchasing new HSS quotas, upgrading HSS quota editions, or renewing HSS, because they will generate new expenditures.

• Pay-per-use

  If your account is insufficient to pay your amount due, your account goes into arrears, and the pay-per-use HSS enters the grace period. You need to pay the pay-per-use resource fees incurred during the grace period. To view the fees, go to the Billing Center > Overview page. The system will charge the fees after you top up your account.

  If you do not pay the arrears within the grace period, the resource enters the retention period and its status turns to Frozen. You cannot perform any operations on pay-per-use resources in the retention period.

  If you do not pay off the arrears within the retention period, your HSS resources will be released, and data will be lost.

  Figure 1 Lifecycle of pay-per-use HSS
  

• For details about the grace period, see What Is a Grace Period?
• For details about the retention period, see What Is a Retention Period?

Avoiding and Handling Arrears

Make sure that your account has sufficient balance to pay your amount due. For details, see Topping Up an Account.

If an HSS quota is no longer used, you can delete it to avoid generating further expenditures.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, anytime an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, top up your account in time.