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Help Center/ Elastic Cloud Server/ Billing/ Billing FAQ/ Renewal and Unsubscription/ Will I Receive a Notification If My Account Balance Is Insufficient?

Will I Receive a Notification If My Account Balance Is Insufficient?

Updated on 2023-12-07 GMT+08:00

You can set the balance alert function in the Billing Center. The system checks your account balance and sends a notification if your balance is less than or equal to your set threshold. Set the alert threshold based on your resource usage.

  1. On the Overview page, in the Available Credit area, turn on the Alert switch to enable the balance alert function. Click Modify and you can set a desired threshold.
  2. With balance alert enabled, when the sum of your account balance, cash coupons, and flexi-purchase coupons goes below the threshold, the recipients will receive a notification for 1-3 days by SMS and email.

    You can modify the recipients that receive the balance alerts at SMS & Email Settings > Finance > Account balance in the Message Center.

    After receiving a balance alert, top up your account or disable unnecessary resources in a timely manner to avoid affecting the normal use of cloud resources or to stop unnecessary fees from being generated.

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