Help Center/ Cloud Connect/ Billing/ Arrears
Updated on 2024-09-02 GMT+08:00
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Arrears

If there is not a sufficient account balance to pay for your bill and there is no other payment method configured, your account will go into arrears. If you want to continue using your cloud services, you will need to update your payment method or to top up your account in a timely manner.

Arrears Reason

Your account falls into arrears anytime your configured payment method is unable to pay for the used resources on the pay-per-use basis.

Impact of Arrears

  • Pay-per-use

    If your configured payment method is unable to pay a bill for pay-per-use resources, the resources enter a grace period. After you top up your account, Huawei Cloud will bill you for expenditures generated by the resources during the grace period. You can view the expenditures on the Overview page of the Billing Center.

    If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

    After the retention period ends, global connection bandwidths used by cross-site connections and connections between enterprise routers will be released and cannot be restored.

    Figure 1 Lifecycle of a pay-per-use resource

For details about the grace period and retention period, see What Is a Grace Period of Huawei Cloud? How Long Is It? and What Is a Retention Period of Huawei Cloud? How Long Is It?

Avoiding and Handling Arrears

Make sure that your account has sufficient balance to pay your amount due. For details, see Making Repayments (Postpaid Direct Customers).

If a cloud service resource is no longer used, you can delete it and its associated resources to avoid generating further expenditures.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Anytime an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.