Launch Support

In major events, such as product release, business promotion, holiday peak hours, data migration, and application upgrade, HUAWEI CLOUD provides capacity confirmation before the event and 24/7 dedicated background inspection and quick response during the event to ensure that the customer's event runs smoothly.

The main contents of the assurance service are as follows:

• Before the event, the service analyzes the event characteristics and predicts capacity requirements, to prepare sufficient background resources for stable operation of the cloud platform.
• During the event, the assurance team performs 24/7 background inspection. The IM assurance group, designated TAM, and WAR Room expert are ready to preferentially handle technical emergencies within less than 15 minutes.

To ensure adequate preparation before the event, you are advised to submit a launch support application 10 working days in advance. The Enterprise support plan includes up to three natural days of launch support each natural year. For support lasting accumulatively more than three days or beyond the preceding support scope, you need to purchase the Cloud Event Management service.