Specifications

Customers can select a support plan based on their project budget, cloud technology capabilities, business importance, and business scale.

**Table 1** Specifications
Support Level	Product Feature	Application Scenario
Basic	Common non-technical case response	Simple cloud deployment by individual users or small-sized enterprises
Developer	Common non-technical and technical case response	Deployment of lab, test, or non-critical cloud production environments by individual users or small-sized enterprises
Business	Quick case response level, and architecture guidance based on industry practices	Large-scale cloud deployment by medium- and large-sized enterprises, requiring quick response and high service availability
Enterprise	Quickest case response, with a designated TAM who provides scenario-based architecture guidance, launch support, and proactive guidance.	Massive-scale cloud deployment by large-sized enterprises, requiring very quick response speed and very high service availability