Why Is the Duration of a Monthly Product Less Than or More Than One Month After I Renew It?

If a yearly/monthly resource is renewed when it is in a grace period or retention period, the renewal for this resource starts from when the resource expired instead of the current time. Therefore, the renewal duration may be less than one month. For details about the grace period and retention period, see Resource Suspension and Release.

Example: You purchased a monthly EVS disk on October 1, 2023, and the disk would expire at 23:59:59 on November 1, 2023. On November 17, 2023, the EVS disk entered the retention period after the grace period was ended. If you renewed the EVS disk for one month, the renewal duration started from 00:00:00 on November 2, 2023 and ended at 23:59:59 on December 1, 2023.

If you set the unified renewal date for the yearly/monthly resources, you need to supplement the duration from the expiration date of the current billing period to the renewal date. Therefore, the renewal duration may be more than one month. For details about the renewal date, see Renewal Date.

Example: A resource expired at 23:59:59 on March 15, 2023, and you renewed it for one month and set the renewal date to the first day of each month. Actual renewal duration = Current renewal duration (1 month) + Duration supplemented till the renewal date (16 days, from 00:00:00 on April 16, 2023 to 23:59:59 on May 1, 2023)