Help Center/ Content Delivery Network/ FAQs/ Domain Name Settings/ Why Am I Seeing the "Incomplete certificate chain" Message?

Updated on 2023-08-25 GMT+08:00

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Why Am I Seeing the "Incomplete certificate chain" Message?

This is maybe because:

Certificates are installed in the wrong order.
Sort the certificates with the root certificate at the end. For example, if you have three certificates, A, B, and C; and the root certificate, the order should be: certificate C - certificate B - certificate A - root certificate.

Alternatively, you can use an online certificate chain tool to fix the incomplete certificate chain.

Parent topic: Domain Name Settings

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