What Materials Are Required If I Want to Change My Account Details?

Direct sales customers

Completed

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Individual account

1. Real-name authentication certificate
2. The last 3 transaction records (invoices, payment records, and bank transfer records)
3. Credit card details (if one was added) (card holder's certificate and front side of the card)

Service ticket

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Enterprise account

1. Real-name authentication certificate
2. Authorization letter (template)

   The authorization letter must be stamped with the official seal of the enterprise and must be signed. If either of the requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside of China must be signed.

3. The last 3 transaction records (invoices, payment records, and bank transfer records)
4. Credit card details (if one was added) (card holder's certificate and front side of the card)

Service ticket

Not completed

A card has been added.

Individual account

1. The credit card holder's certificate, which must be the same as that used for the real-name authentication
2. Front of the credit card (The first 6 digits and last 4 digits of the card number, the name of the issuing bank, and the name of the card holder must be clear. It is recommended that the customer shall hide the remaining digits of the card number.)
3. Huawei Cloud consumption proof for the last 3 consecutive months (credit card bill details, invoices, or historical bills). If the consumption duration is less than 3 months, provide the consumption proof of the actual consumption duration.

Service ticket

Enterprise account

Materials mentioned above and an authorization letter (template)

The authorization letter must be stamped with the official seal of the enterprise and must be signed. If either of the requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside of China must be signed.

Service ticket

No card has been added but actual payments have been made.

(only for enterprise accounts)

Enterprise account

1. Payment bank account company certificate
2. Payment bank account name (enterprise name) and opening bank account number

3. Bank transfer proof for the last 3 consecutive months. If the consumption duration is less than 3 months, provide the bank transfer proof of the actual consumption duration.
4. Authorization letter (template)

   The authorization letter must be stamped with the official seal of the enterprise and must be signed. If either of the requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside of China must be signed.

   NOTE:

   If neither of the preceding requirements cannot be met, use your company email to contact your Huawei Cloud account manager for assistance.

Service ticket

No card has been added and no actual payments have been made.

(different materials required for individual and enterprise accounts)

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1. Original mobile number (optional if not specified during registration)
2. Email address
3. Individual account: User name and contact address
4. Enterprise account: enterprise name and contact address

The contact address includes the address line, city, province, city, autonomous region, postal code, and country/region.

Service ticket

Resellers

Completed

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1. Real-name authentication certificate
2. Email used to prove that the partner agreed
3. Authorization letter (template)

   The authorization letter must be stamped with the official seal of the enterprise and must be signed. If either of the requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside of China must be signed.

Service ticket

Not completed

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1. Phone number
2. Email address
3. Individual account: User name and contact address
4. Enterprise account: enterprise name and contact address
5. Name and date of the cloud service that is provisioned last time (If the cloud service is not enabled, leave this field empty.)
6. Email used to prove that the partner agreed
7. Authorization letter (template)

   The authorization letter must be stamped with the official seal of the enterprise and must be signed. If either of the requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside of China must be signed.

Service ticket

Huawei Cloud partners

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1. Partner authorization letter and partner certificate materials (same requirements for common customers)
2. Consumption proof, invoices, bills, and payment records

Service ticket