What Can I Do If the Collected OS Information Is Incorrect After a Deep Collection Is Performed for a Windows Source Server?

Symptom

After a deep collection is performed for a Windows source server, the OS information is garbled characters in the collected resource details.

Possible Causes

The region and language settings of the Windows server are inconsistent. As a result, the OS information fails to be collected.

Solution

Try the following to troubleshoot:

1. Log in to the Windows server, click Start, and click the Settings icon (gear-shaped).
2. In the displayed dialog box, click Time and Language.
3. In the navigation pane, choose Language.
4. In the Related settings area, click Administrative language settings. The Administrative tab of the Region window is displayed.
5. In the Language for non-Unicode programs area, click Change system locale.
6. Check whether the Current system locale is the same as Current language for non-Unicode programs. If they are different, select the region in the current language from the drop-down list and click OK.

7. Restart the server and check whether the settings are applied.