Help Center/ Live/ Media Live/ Service Monitoring
Updated on 2026-07-07 GMT+08:00
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Service Monitoring

You can view the following information on the Service Monitoring page:

  • CDN Downstream Bandwidth/Traffic: downstream bandwidth or traffic usage of streaming domain names, that is, the downstream bandwidth or traffic used by clients to pull streams from CDN
  • CDN Status Codes: all status codes returned by CDN in response to the stream pull requests by Media Live, and the trend chart of these status codes
  • CDN Concurrent Downstream Requests: downstream concurrent requests of the streaming domain name, that is, the downstream concurrent requests by the client to pull streams from CDN
  • Transcoding Metrics: including Input bandwidth, Input video frame rate, Input disconnections, Dropped packets, Input switches for failover, Continuity errors, PID errors, Dropped frames, Duration of input without received packets, and Output bandwidth, and the trend charts of these metrics
  • Packaging Metrics: including 2xx status codes, 4xx status codes, 5xx status codes, HLS requests, DASH requests, MSS requests, Input traffic, and Output traffic, and the trend charts for these metrics
  • StreamConnect Metrics: status of a stream by resource instance
  • CDN Monitoring Dashboard: CDN running data of a domain name by resource instance

Notes

Bandwidth/Bitrate is counted by 1,000 (example: 1 Mbit/s = 1,000 Kbit/s) and traffic by 1,024 (example: 1 MB = 1,024 KB).

Procedure

  1. Log in to the Live console.
  2. In the navigation pane on the left, choose Service Monitoring under Media Live.
  3. Select CDN Downstream Bandwidth/Traffic, CDN Status Codes, CDN Concurrent Downstream Requests, Transcoding Metrics, Packaging Metrics, StreamConnect Metrics, or CDN Monitoring Dashboard to view the statistics.

    Move the cursor to the trend chart and scroll the mouse wheel to zoom in or zoom out the X axis (time).

CDN Downstream Bandwidth/Traffic

  • You can query data of the past 90 days.
  • You can query data in a time span of up to 31 days.
  • You can query data about up to 20 domain names at a time.
  • The minimum statistical granularity is 5 minutes. For example, data generated from November 6, 2020 08:00:00 (GMT+08:00) to November 6, 2020 08:04:59 (GMT+08:00) is displayed at the statistical point November 6, 2020 08:00:00 (GMT+08:00). The displayed data is the maximum value in the period of the selected granularity.
  • Constraints on the statistical granularity: If the query time span is no longer than 2 days, the Every 1 day granularity is not supported. If the query time span is longer than 2 days and no longer than 7 days, the Every 5 minutes granularity is not supported. If the query time span is longer than 7 days, only the Every 1 day granularity is supported.
Select the desired time, streaming domain name, area, and statistical granularity. Click Bandwidth or Traffic on the right of the page to view the bandwidth or traffic usage trend of the selected area.
  • Bandwidth Usage Trend displays the bandwidth usage trend of the selected domain name in the selected area, as shown in Figure 1. 194.68 Kbit/s indicates the downstream peak bandwidth of the selected domain name in the query period.
    Figure 1 CDN downstream bandwidth statistics
  • Traffic Usage Trend displays the traffic usage trend of the selected domain name in the selected area, as shown in Figure 2. 236.67 MB indicates the traffic consumed by the selected domain name in the query period in the selected area.
    The total traffic displayed in the trend chart is the sum of traffic measured every 5 minutes and converted from bytes into MB, accurate to two decimal places.
    Figure 2 CDN downstream traffic statistics

CDN Status Codes

  • You can query data of the past 90 days.
  • You can query data in a time span of up to 31 days.
  • You can query data about up to 20 domain names at a time.
  • The minimum statistical granularity is 5 minutes. For example, data generated from November 6, 2020 08:00:00 (GMT+08:00) to November 6, 2020 08:04:59 (GMT+08:00) is displayed at the statistical point November 6, 2020 08:00:00 (GMT+08:00). The displayed data is the maximum value in the period of the selected granularity.
  • Constraints on the statistical granularity: If the query time span is no longer than 2 days, the Every 1 day granularity is not supported. If the query time span is longer than 2 days and no longer than 7 days, the Every 5 minutes granularity is not supported. If the query time span is longer than 7 days, only the Every 1 day granularity is supported.

You can specify the time, streaming domain name, area, statistical granularity, and status code to view the trend chart for that status code from the domain name in the selected area, as shown in Figure 3.

The trend chart shows the number of status codes returned by CDN in response to the stream pull requests by Media Live in the selected area.

Figure 3 CDN status code statistics

CDN Concurrent Downstream Requests

  • You can query data of the past 90 days.
  • You can query data in a time span of up to 31 days.
  • You can query data about up to 20 domain names at a time.
  • The minimum statistical granularity is 5 minutes. For example, data generated from November 6, 2020 08:00:00 (GMT+08:00) to November 6, 2020 08:04:59 (GMT+08:00) is displayed at the statistical point November 6, 2020 08:00:00 (GMT+08:00). The displayed data is the maximum value in the period of the selected granularity.
  • Constraints on the statistical granularity: If the query time span is no longer than 2 days, the Every 1 day granularity is not supported. If the query time span is longer than 2 days and no longer than 7 days, the Every 5 minutes granularity is not supported. If the query time span is longer than 7 days, only the Every 1 day granularity is supported.

You can specify the time, streaming domain name, area, and statistical granularity to view the trend chart of the corresponding downstream concurrent requests of the domain name in the selected area.

The trend chart shows the number of downstream concurrent requests by the client in the selected area to pull streams from CDN.
Figure 4 Trend chart of CDN concurrent downstream requests

Transcoding Metrics

  • You can query data of the past 90 days.
  • You can query data in a time span of up to 30 days.
  • The minimum statistical granularity of Transcoding Metrics is 1 minute. For example, data generated from November 6, 2020 08:00:00 (GMT+08:00) to November 6, 2020 08:00:59 (GMT+08:00) is displayed at the statistical point November 6, 2020 08:00:00 (GMT+08:00). The displayed data is the maximum value in the period of the selected granularity.
Select the time, channel name, transcoding metric names (Input bandwidth, Input video frame rate, Input disconnections, Dropped packets, Input switches for failover, Continuity errors, PID errors, Dropped frames, Duration of input without received packets, and Output bandwidth), and statistical granularity to view the trend chart of the selected transcoding metrics.
Figure 5 Trend chart

Packaging Metrics

  • You can query data of the past 90 days.
  • You can query data in a time span of up to 30 days.
  • The minimum statistical granularity of Packaging Metrics is 1 minute. For example, data generated from November 6, 2020 08:00:00 (GMT+08:00) to November 6, 2020 08:00:59 (GMT+08:00) is displayed at the statistical point November 6, 2020 08:00:00 (GMT+08:00). The displayed data is the maximum value in the period of the selected granularity.
Select the time, channel name, packaging metric names (2xx status codes, 4xx status codes, 5xx status codes, HLS requests, DASH requests, MSS requests, Input traffic, and Output traffic), and statistical granularity to view the trend chart of the selected packaging metrics.
Figure 6 Trend chart of packaging metrics

StreamConnect Metrics

The StreamConnect Metrics tab page is displayed only when you have the permission to use the StreamConnect management menu.

You can view the running status of a stream by resource instance, as shown in Figure 7. Table 1 describes the query configuration.
Figure 7 Stream running status
Table 1 Query operation description

Area

Description

①

A resource instance represents a stream. Use the first drop-down list to select the stream name or ID, and use the second input box to specify the metric to view. If no metric is specified, all metrics are displayed by default.

Currently, the following metrics are supported: CRC errors, input bandwidth, input packet loss rate, input continuity errors, input disconnections, dropped packets, input switches for failovers, continuity errors, and packet identifier (PID) errors.

②
  • Use the first drop-down list to select the time range for the data you want to view. Presets include Last 15 min, Last 30 min, and Last 1h. You can also specify a time range.
  • Use the second drop-down list to select the aggregation method and time granularity for the displayed data.
    • Raw data: Data points are displayed at their original reported timestamps without aggregation.
    • Avg: Data is aggregated into 1-minute or 5-minute intervals, and the average value within each interval is displayed.
    • Max: Data is aggregated into 1-minute or 5-minute intervals, and the maximum value within each interval is displayed.
    • Min: Data is aggregated into 1-minute or 5-minute intervals, and the minimum value within each interval is displayed.
    • Sum: Data is aggregated into 1-minute or 5-minute intervals, and the sum of all data reported within each interval is displayed.
  • Use the third drop-down list to set the number of charts displayed in each row.
  • Use the fourth drop-down list to enable or disable auto-refresh and to set the refresh interval.

Graph
  • Graph group: By default, all metric graphs are displayed in the Ungrouped Metrics group. You can click Create Graph Group in the upper right corner to add a group and drag graphs to the group.

    You can also drag charts within the same group to reorder them.

  • You can view year-on-year or period-on-period comparison data.
  • You can click in the upper right corner of a graph to zoom in and configure the data displayed in the graph as needed.

CDN Monitoring Dashboard

You can view the CDN running data of a domain name by resource instance, as shown in Figure 8. Table 2 describes the query configuration.
Figure 8 CDN running data
Table 2 Query operation description

Area

Description

①

A resource instance represents a domain name. Use the first drop-down list to select the domain name, and use the second input box to specify the metric to view. If no metric is specified, all metrics are displayed by default.

Currently, the following metrics are supported: playback bandwidth, playback traffic, 4xx status code proportion, 5xx status code proportion, 2xx status code proportion, queries per second, 404 status codes proportion, average request duration, 403 status code proportion, 499 status code proportion, 500 status code proportion, 502 status code proportion, 503 status code proportion, 504 status code proportion, and traffic hit ratio.

②
  • Use the first drop-down list to select the time range for the data you want to view. Presets include Last 15 min, Last 30 min, and Last 1h. You can also specify a time range.
  • Use the second drop-down list to select the aggregation method and time granularity for the displayed data.
    • Raw data: Data points are displayed at their original reported timestamps without aggregation.
    • Avg: Data is aggregated into 1-minute or 5-minute intervals, and the average value within each interval is displayed.
    • Max: Data is aggregated into 1-minute or 5-minute intervals, and the maximum value within each interval is displayed.
    • Min: Data is aggregated into 1-minute or 5-minute intervals, and the minimum value within each interval is displayed.
    • Sum: Data is aggregated into 1-minute or 5-minute intervals, and the sum of all data reported within each interval is displayed.
  • Use the third drop-down list to set the number of charts displayed in each row.
  • Use the fourth drop-down list to enable or disable auto-refresh and to set the refresh interval.

Graph
  • Graph group: By default, all metric graphs are displayed in the Ungrouped Metrics group. You can click Create Graph Group in the upper right corner to add a group and drag graphs to the group.

    You can also drag charts within the same group to reorder them.

  • You can view year-on-year or period-on-period comparison data.
  • You can click in the upper right corner of a graph to zoom in and configure the data displayed in the graph as needed.