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Help Center/ Log Tank Service/ FAQs/ Host Management/ What Do I Do If ICAgent Installation Fails in Windows and the Message "SERVICE STOP" Is Displayed?

What Do I Do If ICAgent Installation Fails in Windows and the Message "SERVICE STOP" Is Displayed?

Updated on 2025-02-13 GMT+08:00

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Background

The ICAgent installation fails and the message SERVICE STOP is displayed.

The following issues may occur after the installation fails:

No ICAgent task exists in the task manager.
No ICAgent service exists in the system service list.
When sc query icagent is executed in the command line tool (CLI), a message is displayed, indicating that no ICAgent was found.

Possible Causes

The ICAgent registration is blocked by antivirus software, such as 360 Total Security.

Solution

Check whether any antivirus software is running. If yes, go to the next step.
Stop the antivirus software and install ICAgent again.

Parent topic: Host Management

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